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yyyyyy x. yyyyyy                      0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                             xxx-xxx-xxxx  • abc@xyz.com

 

 

solutions-focused  it  professional eager to contribute proven project management, systems analysis, operations support, team building and client relations talents toward maximizing a company s success

 

 

profile

 

ø  create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals

ø  thrive within high-pressure, deadline-driven environments and strategically plan, prioritize and coordinate team-driven workflow to maximize operational productivity, efficiency and quality

ø  contribute dynamic multitasking skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges and maintaining high-level standards

ø  offer strong technical analytical abilities, efficiently evaluating and troubleshooting network data/systems,  making appropriate adjustments and ensuring safekeeping of high-security protocols  

ø  display exemplary communication skills, working cohesively with colleagues across all corporate levels

 

~ education/training and technical proficiencies ~

 

bachelor of science, network and communications management, 2009                             devry university

a+ technician course, 2000                                                                                            university of phoenix

 

compusa, microsoft office user specialist c excel 2000

focus: hope information technologies center (cisco academy) c a+ certified professional; ccna semesters 1 networking basics; ccna semester 2 routers and routing basics; ccna semester 3 switching basics and intermediate routing; network administration program; a+ module/cisco academy program

 

software (programming/development): microsoft office suite; secure remote; lawson; lotus notes; windows 9x, nt, 2000 and xp; ubuntu  linux; palm desktop application; blackberry desktop manager; symposium; systemworks cti; outlook; mcafee enterprise; norton systemworks; filemaker pro; sophos; mac os x; timesheets; sibel sales

 

 

professional experience

 

new york university hospital, new york, ny                                                                    dec. 2007 - present

desktop security analyst c special projects team                                                                                      

 

ø  effectively oversee migration and deployment support to 8,000-plus users across multiple locations

ø  display strong ability at consistently prioritizing and monitoring issues using heat web base client and migrating end users from novell to microsoft active directory

ø  show noted proficiency in helping direct successful implementation of 300-plus wyse devices

ø  efficiently create daily progress reports for management, tracking wyse deployments and end-user migrations

ø  resourcefully synchronize pop, imap and exchange email with variety of employee pdas

ø  execute seamless support for end-users email transition from outlook express and eudora to outlook and entourage

ø  exhibit high-level technical ability at reimaging various machines for redeployment throughout hospital

ø  resourcefully install and configure sophos on 400-plus machines, utilizing manual/explicit mode deployment

 

 

 

staten island university, staten island, ny                                                                     feb. 2006 c nov. 2007

senior field desktop engineer                                                                                                                       

 

ø  contributed tireless support to more than 3,500 users at two hospital locations in highest of standards

ø  worked cohesively with it staff to support  doctors and nurses through palm treo and blackberry installations, and consistently resolved monitoring issues using lotus notes gwi

ø  applied high-level support to emergency and normal-priority issues in nursing stations, labor and delivery, plant operations, environmental services, emergency department, operating rooms, radiology, legal department and human resources

ø  enhanced overall efficiency for medical staff by 65 percent by conducting extensive maintenance work on nursing station computers and hardware

ø  established strong leadership and coaching abilities, leading to increased help desk staff s productivity and troubleshooting efficacy by 40 percent; consequently, most issues were resolved within 10-20 minutes

ø  demonstrated strong team-oriented attitudes in collaborating with network department to streamline login processes that ultimately achieved 40 percent growth in facility-wide efficiency.

ø  achieved significant gains at minimizing network down time necessary for boot-up and login procedures by effectively and closely managing hospital s ghost images

ø  showed keen fiscal sense, developing and implementing standardized template used as basis for new hardware purchases, ultimately enhancing interpretability and success of these efforts

 

technicolor, new york, ny                                                                                            sept. 2005 c dec. 2005

junior network administrator                                                                                                                       

 

ø  proficiently managed and maintained various networks and subsystems for leading producer and distributor of dvds and other forms of media for film and music industry

ø  provided consistent support to more than 130 users with dell and compaq systems, maintained hardware and inventory databases using access, deployed and managed six different models of cisco ip phones and assisted in the successful isolation and elimination of various connectivity issues

ø  conducted regular and complete monitoring checks of cisco voip servers, ensuring maximum stability and optimal performance ratings

ø  created and maintained detailed images for the film, lighting and administration departments, consistently guaranteeing full functionality and security of pertinent systems

ø  provided users with virtual private network access, greatly enhancing effectiveness and accuracy of off-site and customer support operations

ø  created and deleted users in windows 2003 server

 

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