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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient professional eager to contribute management expertise as well as strong communication skills and leadership talents toward actively supporting an organization in maximizing performance.

 

profile

 

  • offer over 11 years of solid and progressive management experience, including expertise within business administration, personnel development and customer service capacities.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • recognized by management for strong work ethic, diverse interpersonal skills and a proven commitment to excellence.
  • technically proficient in windows 98, 2000, xp, vista, and microsoft office suite.
  • fluent in both verbal and written english and greek.

 

professional experience

owner/manager the fireplace family restaurant                                                                       2005-present

  • sharp business acumen and experience in managing broad scope of operations for high-volume restaurant, from sales/marketing, customer service and business administration to supply procurement, vendor relations and accounting/finance.
  • effectively hire, train and direct 40-member staff and actively collaborate in human resource operation functions such as processing payroll, evaluating performance and staff scheduling.
  • cost-effectively manage food, beverage and alcohol purchasing and facilitate productive vendor relationships to achieve competitive pricing and boost bottom-line profitability.
  • actively serve as key member of the menu planning committee, responsible for the development of a standardized menu, with new item, pricing and design changes.
  • successfully steer food and beverage sales operations to generate high volume growth and revenue on behalf of company.

 

receptionist/customer service representative bally total fitness                                                 1998-2005

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • contribute proactive planning, developing and implementing of sales campaigns and marketing promotions to expand utilization of company s products and services.
  • proficiently handled a broad range of administrative duties, including account management, customer service support and membership sales processing.

 

professional education

 

university of south florida tampa, fl                                                                                                  2008

bachelor of arts in english and creative writing         

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