yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

results-driven student services operations manager exploring opportunity to contribute expertise toward actively supporting operations of a progressive organization seeking a committed and productive team member

 

ø  offer extensive student services operations management experience in both on-campus and online settings; in recognition of outstanding performance, steadily progressed within university to attain directorial position entrusted with oversight of multiple departments

ø  effectively plan and manage budgets; institute cost saving measures as well as achieve the highest quality of services and support for students

ø  execute a full range of human resources and staff development responsibilities including recruiting, hiring, training, and performance assessments; strategically plan and coordinate workflow for optimal coverage while containing labor costs

ø  establish policies and procedures to maximize productivity and service quality; continually monitor activities to ensure compliance with university and governmental regulations and standards including the americans with disabilities act (ada)

ø  design, lead, and direct specialized task forces and committees; coordinate and conduct interdepartmental meetings; successfully address and resolve internal and client issues

ø  collaborate with faculty and senior management to provide a fully integrated student experience resulting in superior student and staff retention levels

ø  dynamic communication, organization, and student-relation skills; extensive experience in counseling and providing guidance

ø  solid technical proficiencies including microsoft office products and proprietary student tracking systems; attain excellent accuracy rates for data management

ø  recipient of mvp award, university of phoenix, chicagoland campuses (2004); and excellence in academic counseling, university of phoenix, online campus (2001)

 

university of phoenix                                                                                                                1/01 c present

director of student services/operations, chicago, il  (11/04 c present)

faculty member, warrenville, il (5/04 c 1/08)

operations manager, warrenville, il (3/04 c 11/04)

academic counselor ii, warrenville, il (1/04 c 3/04)                     
academic counseling manager, online (5/03 c 1/04)
academic counselor, tempe, az (9/02 c 3/03)
academic counselor, online (1/01 c 9/02)

hope group, llc, phoenix, az                                                                                                  10/00 c 10/01

habilitation/respite provider

tutortime, mesa, az                                                                                                                      8/00 c 1/01

pre-kindergarten teacher

northern illinois university, dekalb, il                                                                                           insert dates

residential hall operations supervisor

 

master of education in guidance counseling, university of phoenix, phoenix, az                                 2003

bachelor of arts in sociology, northern illinois university, dekalb, il                                                     2000
associate of arts, moraine valley community college, palos hills, il                                                      1996

 

~ certifications ~

ntec alternative teaching certificate program, quincy university, quincy, il     anticipated completion 6/09

illinois basic skills certification                                                                                                   insert year

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, i have a strong record of coordinating student services and leading top performing support teams.  in my seven years with the university of phoenix, i have continually ensured the delivery of quality services and very high levels of student satisfaction.  my dynamic organizational, communication, and managerial skills have consistently proven instrumental in my success directing a broad scope of operations for both traditional and online campuses.  i excel at promoting efficiency and compliance with policies and procedures, as well as at developing desirable environments that result in improved levels of student and staff retention.  to complement this background, i offer a master of education degree. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your school, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy