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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
productive, quality-oriented customer service professional eager to contribute broad-scope business talents toward optimizing operations of a progressive organization
in a customer service management role.
career profile
ø over 13 years of business experience, including over ten years of active involvement in a variety of customer service assignments.
ø most recently, for a manufacturing enterprise, was supervisor and account manager for the customer service function, working with clientele throughout the ordering and manufacturing process and assuring high levels of satisfaction.
ø earlier, for a major shipping and receiving organization, as a customer service professional, worked closely with the customer base, researching damaged, late or missing packages and resolving disputes and other issues.
ø in several positions within the financial sector, assisted clientele by providing loan information, explaining details of a variety of products, and working with customers to clarify complex account issues as well as to acquaint them with credit card services and products that could be of benefit.
ø strategically coordinated and collaborate with co-workers and customers to maximize performance in facilitating goals.
ø self-driven, effective team leader or player with strong decision-making and training skills.
professional experience
ts outfitters, atlanta, ga 2006 - 2011
customer service supervisor (2008-2011)
customer service account manager (2006-2008)
delivered customer service, coordinated with schools to design custom apparel and spirit wear and resolved complaints and problems.
maintained communication with clients during each step of order process.
new century mortgage, tampa, fl 2005 - 2006
mortgage funder
coordinated with attorneys, brokers, and title agencies to fund over $1bb in mortgage loans.
reviewed hud and truth in lending documentation and authorized wire transfers for first and second mortgages.
forwarded loan documentation to post-closing department.
- continued -
yyyyyy x. yyyyyy
page two
fremont investment & loan, tampa, fl 2004 - 2005
mortgage funder (2005)
loan processor (2004)
coordinated with attorneys, brokers and title agencies to fund mortgage loans, authorized mortgage wire transfers, and forwarded paperwork to post-closing department.
input and reviewed all applications, inquired into customers credit, researched brokers and assisted funding department with credit and legal files.
airborne express, tampa, fl 2003 - 2004
customer service professional
helped customers with shipping data on their parcels and researched missing, late and damaged packages.
resolved customer service problems and complaints and supported customers on international shipments.
jp morgan chase, tampa, fl 2001 - 2003
customer service professional
resolved complex account problems, recommended credit card products and services and trained new employees.
imc mortgage company, tampa, fl 1998 - 2001
customer service professional
assisted borrowers with loan information, payments and late fees.
explained mortgage products and services and resolved disputes.
education
kennesaw state university, kennesaw, ga
currently enrolled
technology
windows, internet, ms word/excel/outlook
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