Dedicated IT Management Professional eager to contribute exceptional leadership, technical,

and analytical skills toward supporting a progressive organization in optimizing productivity and performance.

 

 

         Substantial technical savvy with solid experience in a broad range of IT arenas such as project management, technical support, hardware/software upgrades, network administration, vendor relations, and SLA (service-level agreement) management.

         Adept at network and system performance tuning and applying disaster recovery strategies and contingency plans to safeguard vital information.

         Significant strengths in developing and deploying robust and novel IT solutions to meet clients diverse business needs.

         Proficiency in IT infrastructure design and management, team-building and leadership, and cultivating cooperative relationships with vendors and clients.

         Highly skilled at developing CRM and ERP solutions, IT security, and risk management.

 

 

Restorepoint, Inc., 2009 to Present

Lead Consultant

• Steer project management functions for company providing technology services which streamline claims and settlement process between restoration contractors and insurance carriers, insurance agents, commercial property managers, and homeowners. 
• Coordinate development, deployment, and positioning of SaaS offerings to consistently drive sales revenues.

 

Independent Mitigation and Cleaning/Conservation, Inc., Naperville, Illinois, 2004 to 2009

Vice President & Chief Information Officer       (2008 to 2009)

Director Of Information Technology                       (2006 to 2008)

Corporate Information Systems Administrator (2004 to 2006)

• Spearheaded planning, design, implementation, maintenance, and branding of enterprise-level systems serving thousands of customers and high-level channel partners in addition to internal personnel.
• Oversaw IT infrastructure supporting proprietary, web-based property claims management application within Windows environment and including Microsoft Exchange, NetApp SAN, Cisco routers and PIX/ASA firewalls, SSL VPN, and Microsoft SQL.
• Successfully generated a 30-fold increase in business by introducing electronic intake feature.
• Boosted gross revenue by 104% through strategically-positioned SaaS offerings.
• Fostered, nurtured and maintained outstanding client relationships through online and on-site training courses.

 

Continued

 

 

 

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Professional Experience continued

 

Western Technical Services (WESTEC), Macomb, Illinois, 2003 to 2007

Vice President

• Assembled and directed crew of approximately 100 personnel to deliver, coordinate and provide lighting and sound services for events throughout Western Illinois University campus and surrounding community. 
• Resourcefully designed and administered comprehensive database and migration plan to digitize employee records, issue and track credentials, and provide crew with immediate access to contact lists.

 

Integrated Data Providers, Naperville, Illinois, 2002 to 2004

Co-Founder and Principal Consultant

• Formed, launched and managed IT consulting firm specializing in small business computer networking, server installation and maintenance, custom software development and installations, and website development. 
• Applied dynamic leadership talents toward hiring, coordinating, and supervising talented and service-driven technical personnel.

 

Brinks, Hofer, Gilson & Lione, Chicago, Illinois, summers of 2000 to 2003

Network Technician

• Leveraged exemplary technical acumen to troubleshoot and maintain seamless daily operations for 300-client multi-site computer network.
• Championed design and configuration of Cisco PIX security solution to secure internal network resources and provide a mesh VPN solution to connect satellite offices.
• Elevated company productivity while fortifying network security by configuring point-to-point VPN solutions to connect geographically disparate offices.
• Held accountability for implementing enterprise-wide disaster recovery network.

 

 

Bachelor s Degree, Business Information Management

Western Illinois University, 2007

 

 

Private Pilot s license, Federal Aviation Administration