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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

performance-driven hospitality manager and expert at cultivating a strong brand image with superior standards in quality and service eager to offer 9+ years of progressive, cross-functional experience within high-volume, multi-site environments toward maximizing an employer s productivity and profitability.

 

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profile of qualifications

 

         top-performer who makes decisions to reflect positively on business productivity, corporate well-being, and guest satisfaction.

         integral team player who provides quality staff recruitment that encourages low turnover rates and high levels of company loyalty.

         excellent communicator who promotes workforce diversity and seamlessly interfaces with all levels of business representatives.

         ambitious self-starter who plans, prioritizes, and manages multiple tasks within fast-paced, deadline-driven environments.

 

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key areas of expertise

 

operations management                profit / loss responsibility             process improvement                         start-up operations

team building / training               financial forecasts / reports           guest / customer relations               workflow prioritization

inventory control / analysis         accounts payable / receivable         payroll / benefits management          business communications

 

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career highlights

 

         achieved competitive ranking within the top 5 company-wide in 2008 for forecasting accuracy and flex flow.

         spearheaded business turnaround for a red-zone property in jeopardy of losing the marriott corporation flag by successfully leading a $2.5-million renovation and attaining 10 consecutive months of improved guest satisfaction scores.

         improved business efficiency by reducing labor costs across all departments for multiple hotel sites, along with proactively motivating associates to drive bottom-line results by up-selling hotel services while offering key employee incentives.

 

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professional synopsis

 

marriott corporation, aberdeen, md / princeton, nj / baltimore, md                                                   2001 c present

 

assistant general manager courtyard by marriott / residence inn at ripken stadium (2006 c present)

         apply dynamic leadership talents toward directing all front office, food & beverage, housekeeping, and engineering operations for multiple high-volume properties to include performing financial forecasting / reporting and accounts payable / receivable.

         play a vital role in building and sustaining business by developing profit-focused business plans and labor tracking reports.

         drive business growth by recruiting, training, and supervising top-performing teams, along with handling comprehensive payroll management, benefits administration, workers compensation, and strict compliance with fmla / loa / eeoc standards.

 

front office manager baltimore inner harbor courtyard by marriott (2003 c 2004)

         strategically steered front office operations to include training and managing a 25-member, customer-focused team; maintaining payroll and coding; monitoring pms interfaces; supervising room inventories; and addressing any discrepancies as required.

         planned and prioritized team workflow to maximize use of resources and meet key hospitality management objectives.

 

food &beverage manager baltimore inner harbor courtyard by marriott (2001 c 2003 / 2003 c 2006)

         interfaced between food & beverage, sales, and front office teams to boost bottom-line results to include coordinating room set-up with a 15-member staff; ordering food, beverage, and banquet supplies; and supervising services in 5 function rooms.

         evaluated individualized event goals by communicating with meeting planners to ensure consistently seamless banquet processes.

         expertly monitored labor hours / costs; managed time / attendance and department payroll; and tracked revenue performance via detailed p&l statements to maintain department expenditures in line with budgets.

 

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education & technical summary

 

associate of arts in culinary arts (professional chef)                                          state university of new york at cobleskill

 

microsoft office suite • micros • kronos • adp timekeeping systems • fosse • essbase • xeta • networking applications

 

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