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yyyyyy x. yyyyyy

xxx-xxx-xxxx •



profile of qualifications


quality-focused service professional specializing in equipment repair, warehouse operations, process improvement, and customer service eager to support an employer in maximizing success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and client satisfaction.  integral team player who is an expert at multitasking within high-pressure, deadline-driven environments and strategically prioritizing and coordinating workflow to optimize efficiency and quality.  ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical skills.



key areas of expertise


service / repair management        technical support             workflow prioritization            customer service                warehouse operations


key equipment knowledge

photo ionization technology • mechanical • electrical • digital • optical • pneumatics • vacuums • compressors

motors • pumps • chemical analyzers • electronics • ph meters • calibrators



career highlights


         successfully decreased customer complaints to a near zero average and increased company orders by restoring satisfaction levels.

         consistently achieved a #1 ranking on monthly reports for best overall response time, client satisfaction, and parts costs.

         improved overall customer service levels to resolve difficult challenges and provide key technical support for co-workers.

         received numerous communications and letters of appreciation from a diverse clientele.

         supported service teams by developing new methods to expedite repairs and minimize downtime.

         reduced costs by actively sourcing new vendors and negotiating longer term contracts.

         minimized parts requiring replacement which generated significant cost savings.

         effectively performed detailed training and audits of health and safety procedures in compliance with osha regulations.



professional synopsis


assistant warehouse equipment manager, weston solutions, lake villa, il                                                                  2002 c present


         apply dynamic leadership talents toward directing an 8,000-square-foot equipment support center to include implementing results-focused procedural policies, training programs, inventory control practices, repair processes, and quality control measures.

         drive operations growth by recruiting, training, and supervising technicians, warehouse workers, and office personnel.

         plan and delegate maintenance / repair work assignments to optimize use of resources and meet objectives within on- and off-site facilities.

         strategically steer the management of equipment and personnel at various midwest-based support locations.

         respond to emergency maintenance / equipment requests to include troubleshooting issues to determine cause with timely resolutions.

         contribute sharp fiscal management skills to create spreadsheets for budgets, accounts payable, and customer revenue.

         liaise among project managers, field scientists, financial managers, and engineers to ensure seamless operations processes.


manager assistant / technician, danka imaging, lombard, il                                                                                                     1996 c 2002


         expertly serviced up to 105 accounts to include diagnosing, repairing, and maintaining digital and analog equipment utilizing strong business networking, mechanical, electrical, and it proficiencies.

         demonstrated solid organizational abilities toward performing detailed inventory analysis and service records retention.

         utilized broad scope of industry and professional services knowledge to assist with training / evaluating technicians and provide critical territory management support as required.


field specialist, eastman kodak, oak brook, il                                                                                                                             1989 c 1996


         maximized technical support efficiency by prioritizing service calls to minimize client productivity impact to include proactively resolving client issues which resulted in renewed client contracts and retention of the company s largest strategic account.

         directed the repair and maintenance of analog / digital high-end duplicators, copiers, and printers.


additional professional roles held prior to 1989



education, training, certifications, and technical expertise


associate s degree                                                                                                                                               oakton community college


fedex hazardous shipments • emergency response level a • first aid cpr

mcse microsoft certified • national forklift certification • systems engineer certification • ari certified

microsoft office suite • equiptrack • costpoint • cognos

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