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carolyn emanuel-mcclain



xxx-xxx-xxxx (home) 803-539-1224 (cell)
0000 xxxxxx xxxx , xxxx , xxxxx 00000


executive profile



healthcare operations executive

dynamic healthcare management expert with extensive background and demonstrated success in operational best practices within healthcare facilities environments.  eager to contribute specialized skill-set to the growth and viability of a health care center.  intimately familiar with community development efforts within primary, secondary, and tertiary markets.     



skill set

  executive management

  operational analysis

  financial analysis

  budgetary oversight

  strategic planning

  policy development


  team development

  data analysis

  patient oriented

  problem solving


  research oriented


politically active & savvy

  organization development

  cross-functional leadership

  efficiency best practices

  grants management

  program development







ø  excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

ø  demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

ø  capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.  

ø  embrace company initiatives and lead process integration efforts throughout various departments.

ø  develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner. 

ø  increase revenue streams by establishing market wide policies and procedures related to data analysis. 

ø  work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

ø  provide testimony to congress related to healthcare needs for the under-represented.

ø  skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.

ø  stay abreast of most up-to-date healthcare research and data in order to offer most viable recommendations to patient populations. 

ø  provide support including document analysis, database administration, and creation of various technical resources as well as comprehensive administrative functions.

ø  maintain professional relationship with hrsa and bureau of primary health care officials.





key achievements



































earlier experince














ø  instituted organizational change initiatives for health center specifically related to financial solvency.  this directly resulted in the facility achieving top 5% status of most efficiently operated health centers in the country. (family health centers)  



ø  increased operational viability of center which resulted in a comprehensive budget increase from $1.8m to $14m+ during tenure. (family health centers)


ø  instrumental in achieving the first jcahco accreditation status for a community health center in south carolina. (family health centers)


ø  increased market share from 3 sites and five providers to 11 sites and 32 providers during tenure. (family health centers)


ø  elected to serve as chair on the national association of community health centers.


ø  recipient of numerous honors and awards throughout tenure, including the us public health service award, the sc creative leadership in primary care award, and the south carolina state university distinguished service award. 




executive consultant                                                                                       2001-present


  contracted as consultant and advisor to many healthcare organizations, including;

  scphca: development of research arm to conduct clinical trials;

  hrsa planning grant: worked in low-income county as a community developer;

  scphca: served as interim associate director;

  sc primary health care association: conducted state-wide market place analysis (mpa) for community health centers in sc;

  sea island medical center: conducted program development initiatives in the areas of human resources policies, operational procedures, and clinical quality improvement protocols. 


president / ceo, family health centers, inc.                                                    1986-2001


  primary responsibilities included comprehensive oversight and management of day to day operations of health center.  specific functions included;

  development, implementation, and regular monitoring of primary healthcare programs;

  planned and implemented health care programs based on community needs and generated funds to support specific programs through federal grants, fee for service and solicitation of private foundations;

  intricately involved in grassroots and national advocacy efforts to increase congressional appropriations for health care programs for ow-income and medically under-served populations;

  provided oversight of recruitment, selection, and credentialing of medical staff, organizational performance improvement, and management of the clinical programs;

  development and implementation of strategic communication protocols between all staff members and departmental resources.



executive director, lumbee medical center                                                    


  main responsibilities included planning, coordination, and implementing primary healthcare services for medically underserved rural communities.  specific functions include;

  operations of daily not-for-profit organization related to preparation of grant applications for both private and federal funding requests, direct oversight of construction phases of new medical facilities, as well as inclusive human resources functions such as recruitment, retention, and staff development. 



- master s degree c public health, unc school of public health

- bachelor s degree c medical sociology, pembroke state university



- vice president, sc primary health care association


- executive member, community health advocacy board


- associate adjunct professor, usc school of public health


- immediate past chair, national association of community health centers


- member, orangeburg county first steps board


- member, nrha / nacha task force


- member, orangeburg rotary club







carolyn emanuel-mcclain, mph

803-539-1224 /



name here of recipient

name here of company


dear recipeint name:

recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles as an operational executive within various clinical and healthcare settings.

 i am skilled at providing expertise regarding comprehensive tasks including staff education, financial and operational analysis, hiring and retention protocols, patient support, research, and a strong background in all aspects of public health.  i am astute at developing streamlined processes that will increase facilities productivity and reduce the occurrence of costly errors.  i have worked as a support expert in various forms including as ceo of two large, rural community health centers, so i understand many functional aspects of this industry from a range of levels and vantage points. 

most recently, i have worked as an executive consultant to many various healthcare organizations with the purpose of increasing their visibility and long term solvency within the community.   it was in this capacity that i developed a strategic growth plan for the sc migrant health program, worked in the legislative arena, and developed a community to become eligible to submit a new access point application in the upstate region of south carolina.

i am an exceptionally hard worker and my peers consider me a strong team player.  my enthusiasm comes from developing policies and implementing best practice models to increase productivity and efficiency.  additionally, i am a solid operational manager and am astute at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

                after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.


carolyn emanuel-mcclain, mph


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