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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Productive, quality-oriented Administrative Professional eager to contribute exceptional business support, project management, interpersonal relation, and clerical/office skills toward optimizing operations

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Profile of Qualifications


Offering numerous years of experience where dynamic administrative skills have been vital to operations.  Expertise in:

Ø  Providing quality support to senior-level management and multiple departments

Ø  Planning, coordinating and managing workflow/projects to meet critical deadlines and company goals

Ø  Optimizing productivity, efficiency and quality in minimal supervision environments

Ø  Delivering superior service in working with major clients/vendors through high-volume phone communications, responding to inquiries and addressing/troubleshooting issues

Ø  Maintaining websites, databases and information systems

Ø  Compiling and producing detailed reports, directives and written communications

Ø  PC operations; proficient in MS Office, Word and Excel as well as data entry

Ø  Typing/wordprocessing at 65+ wpm with high accuracy

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Professional Experience


National Marketing Services - Somerset, NJ                                                                                1998-2008

Program Manager; 2001-2008

  Provided comprehensive administrative support of company operations as well as quality assistance to the Sales team

  Proficiently reviewed all communications between vendors and retailers and applied solid administrative skills toward assimilating all information and developing clear directives for field personnel; actively interfaced with field personnel to address and resolve any issues

  Demonstrated strong computer skills in efficiently posting directives to company website, including supporting jpegs, illustrations, diagrams, etc

  Comprehensively reviewed complex reports for quality control and compliance prior to submitting to Sales Department for invoicing

  Closely monitored daily activity/performance reports in order to quickly define and address any unforeseen problems and to ensure accuracy; promptly notified vendor/retailer of such issues

  Steered all merchandising for multiple vendors for key retailers ranging from Babies R Us, Toys R Us, Wal-Mart, and Target to Michael s, A.C. Moore and various Canadian companies

Program Administrator/Quality Control; 1999-2000

  Facilitated administrative functions supporting Program Manager in driving business operations

Regional Administrator/Data Entry; 1998

  Adeptly translated complex survey data into computerized information

  Reviewed field reports and directly contacted Field Management and team members to resolve any quality issues


United Parcel Services - Edison, NJ                                                                                           1997-1998

Data Entry Clerk

  Gained valuable experience in general accounting practices in supporting Billing Department Operations through proficient data entry of both alpha and numeric information generated from detailed source documents; followed up with filing and routing source documents for records management

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A.S., Hotel/Restaurant Management, Johnson & Wales University-Providence, RI; 1993

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