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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





proficient it professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging computer telephony integration assignment in a call center environment.


career profile

ø  bachelor of science degree in computer information systems.

ø  over 22 years of computer and application development experience.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  strong abilities in software/hardware/network troubleshooting and correction.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.


professional certifications

microsoft certified application developer (mcad)

microsoft certified professional (mcp)

avaya certified specialist, implement: call center

avaya product authorized, implement: avaya call center core

avaya product authorized, implement: avaya proactive contact solutions

avaya product authorized, implement: application enablement services (aes)

avaya product authorized, sales: application enablement services (aes)


technology skills

ms sql server 2000/2005, reporting services, vb6, vb scripting, c#, html, asp,, avaya cce, avaya pcs, avaya aes, linux, quickbooks pro


professional experience

simplicti software solutions, inc, cary, nc                                                                                 2005 - present

systems integration consultant

       install and configure server and client avaya contact center express and proactive contact solutions.

       develop custom applications to facilitate interaction between company and customer systems.

       coordinate with team leader to specify customer requirements and devise solutions.


afs logistics llc, shreveport, la                                                                                                  2006 - 2007

programmer & analyst

       designed, developed and maintained company intranet and various supporting relational databases.

       created supporting executables for numerous specific duties.



yyyyyy x. yyyyyy

page two






xcell, inc, shreveport, la                                                                                                                2002 - 2004

vice president of administration

       built cellular sites for wireless carriers including verizon, at&t, tmobile and sprint.

       managed corporate administrative functions such as staff supervision, sales and marketing.

       oversaw accounts receivable, accounts payable, bookkeeping and payroll calculation.

       tracked taxes, unemployment and workers compensation.


valta communications, inc, shreveport, la                                                                                      2000 - 2002

chief operations officer

       developed cellular sites for such clientele as verizon, at&t, tmobile and sprint.

       directed all operations department projects, including time management and material procurement.

       analyzed costs and expenditures, drafted detailed project budgets and managed hr and marketing.





louisiana state university, shreveport, la

bachelor of science, computer science, 2004

3.24 gpa




military experience

united states air force                                                                                                                   1988 - 1992

communications/computer systems supervisor/computer operator











yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a computer telephony integration capacity within a call center environment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a bachelor s degree in computer science and over two decades of application development, systems integration, troubleshooting, communications, administration and business experience.  to complement this background, i possess demonstrated expertise in staff management, marketing, budget development, a/r and a/p, as well as analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy







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