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7121 w, brentwood avenue - milwaukee, wi 53223


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, quality-oriented mba student eager to contribute exceptional administrative support, project management and interpersonal relation skills toward optimizing operations of a progressive organization.


ø  offer solid administrative support experience, with comprehensive background in customer service and hr support.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.


master of business administration - cardinal stritch university (milwaukee, wi), graduating in 2010.

bachelor of science in human services - springfield college (milwaukee, wi)

professional experience

western building products - wauwatosa, wi                                                                         2004-present
administrative support specialist

  contribute detail orientation and organizational skills in processing special orders and backorders, maintaining monthly/daily reports and entering data into company system, with strong focus on optimizing productivity, efficiency and accuracy.

  apply advanced communication skills toward acting as first point of contact in responding to customer inquiries and troubleshooting problems.

  proficiently handle diverse administrative duties ranging from filing, faxing and copying to calculating load numbers, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.


department of public instruction - milwaukee, wi                                                                  2002-2003
program assistant ii

  strategically planned and coordinated financial aid counselors appointment schedules to maximize use of resources while meeting company needs.

  steered the processing of financial aid applications, assisted with weekend workshops and prepared monthly reports, further illustrating ability to manage multiple functions.

  exhibited sharp business acumen in providing quality customer service and efficient administrative support, as well as answering switchboard telephone calls, instrumental to ensuring smooth flow of daily operations.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.


manpower - milwaukee, wi                                                                                                   2001-2002
office assistant

  proficiently developed and executed organizational strategies supporting enterprise-wide operations; promptly answered telephone calls and emails while providing exceptional customer service.

  effectively planned, coordinated and facilitated administrative support functions including filing, faxing and data entry.


victim witness services                                                                                                      1998, 1999
clerical aide

  illustrated strong analytical and organizational abilities in supporting all aspects of daily operations including filing, pulling calendars and providing documents to the courtroom, emphasizing accuracy and timeliness.

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