yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

versatile professional eager to contribute comprehensive academic counseling background toward actively supporting the employer in optimizing performance.

 

profile

 

• master s candidate with a degree in mental health counseling, offering over 15 years hands-on experience in guest interaction, communication, teaching, and client services.
• gifted lecturer, writer and published author; contributor for writing.com and published aeg strategic & eloquent publishing, girl becomes woman , april 2009.
• in depth experience in client-focused industries focused on delivering world class customer service.
• strong academic training in clinical assessments, counseling, psychopharmacology, psychopathology, individual/group therapy, and professional ethics.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• dynamic communication, organization, analysis, and relationship management skills.

 

professional education

 

university of phoenix-livonia                                                                                                 present

master of science in mental health counseling

 

university of michigan-flint                                                                                                         date

bachelor of arts in communications

 

indiana travel academy                                                                                                                 date

travel agent certificate

 

professional experience
           

volunteer ann arbor veterans healthcare system                                                             date-date

 

owner/designer mlk design                                                                                            2000-present

• skillfully design and sell unique commissioned jewelry pieces using glass beads.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

travel agent howell travel                                                                                                1996-1999

• successfully steered travel itinerary sales operations to generate high volume growth and revenue.
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

 

instructor indiana travel academy                                                                                                 1995

• effectively served as instructor/lecturer for a travel class for future travel agents, course subjects include communication, business writing, ethics/professionalism, career development, and sales/marketing.