Yyyyyy x. yyyyyy

2409 Bristol Station Ct., Carteret, NJ 07708

Home: (xxx-xxx-xxxx Cell: (xxx-xxx-xxxx

Abc@xyz.com

 

Objective                                                                                                                                                         

 

Executive MBA Graduate with expertise in operations leadership, sales management, training, and team-building eager to contribute talents toward supporting a dynamic organization in maximizing performance.

 

Key Qualifications                                                                                                                                        

 

        Possesses an outstanding blend of expertise in operations management, sales leadership, records management, staff training, coaching and development, and quality assurance.

        Excels in defining, implementing, and maintaining high-impact process improvements.

        Strong prioritization, administrative, organizational, interpersonal and communication skills.

        Reputation for versatility, resourcefulness, project management strengths, and problem solving abilities.  

        Trains, motivates and manages top-performing personnel, consistently emphasizing productivity, accountability, revenue growth, and customer satisfaction.

        Merges business savvy to define goals, uncover challenges, propose modifications, and drive solution implementation.

        Proficiency in developing and executing policies, procedures, processes, and methodologies to optimize performance, efficiency, quality levels, and customer loyalty.

        Active Secret Clearance.

 

Professional Experience                                                                                                                             

 

Sensor Technologies Incorporated, New Jersey, 2007 to Present

Management Analyst C Senior Lead

         Applied well-honed analytical thinking skills to conduct studies of work processes, functions, and procedures for assigned contracts.

         Provide efficient and effective administrative support to Program Manager, facilitate strong vendor relations, respond to requests for information, and prepare monthly reports.

         Continually optimize reporting systems inclusive of specifications, data gathering, and systems evaluation methodology.

         Proactively support program planning, contingency/emergency planning, work measurement, and process improvement efforts.

         Leverage exemplary critical thinking expertise to carry out manpower studies and surveys which explore management practices and identify potential improvements.

         Examine proposed organizational changes to determine impact, and diligently assess current methods to eliminate redundancy, ensure regulatory compliance, and maximize cost control.   

 

Oceania Cruises Incorporated, Colorado, 2006 to 2007

Supervisor, Call Center Operations

         Demonstrated results-focused human resource management skills in strategically hiring, training, developing, and leading a team of 20 sales and airline agents to consistently surpass sales goals.

 

Continued

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Carnival Cruise Lines, Colorado, 1997 to 2006

Quality Assurance Supervisor

         Traveled to The Philippines to train and mentor new call center sales agents, delivering instruction and coaching in customer service, sales techniques, and quality assurance procedures.

         Oversaw hiring, terminations, coaching and performance evaluations.

 

Reservations Sales Supervisor

         Exhibited proficiency in sales management, mentoring, and leadership resulting in recognition as Best Supervisor All Around for 3 consecutive years.

         Conducted regular sales meetings to elevate morale, motivate staff, and optimize team cohesiveness.

 

Education                                                                                                                                                     

 

Colorado Technical University:

Executive Master of Business Administration, 2006

Bachelor of Science in Business Administration Management, 2005

 

Certificates:

Graduate Level:

         Business Management

         Business Administration

         Change Management

 

Undergraduate Level

         Fundamentals of Systems Acquisition Management

         Microsoft Project Comprehensive Introduction

         Basics of Accounting and Finance

         Business Fundamentals

         Business in the Global Environment

         Human Resource Development

         Management Essentials

         Organizational Systems Improvement

         Project Planning

         Sales and Marketing

 

Computer Skills                                                                                                                                             

 

Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Project)

 

Kronos and Deltek time card applications

 

 

 

Yyyyyy x. yyyyyy

2409 Bristol Station Ct., Carteret, NJ 07708

Home: (xxx-xxx-xxxx Cell: (xxx-xxx-xxxx

Abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear ___________:

 

Are you seeking a results-focused, solutions-oriented <insert job title/position> to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer excellent sales management, operations leadership, and program administration experience.  I excel in driving projects from concept and development through timely, cost-effective delivery, identifying and resolving quality deficiencies, and optimizing overall operational performance.  I also possess exemplary communication skills vital to determining and responding to customer needs. 

 

As a proactive and enthusiastic member of your team, I will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

Yyyyyy x. yyyyyy