Operations ExecutiveProfessional with expertise in strategic growth plans eager to apply skills involving bottom line growth, strategic marketing plans, referral source relations, and efficiency best practices to the success of a well-positioned company.
Data Collection & Research
Mentoring & Coaching
Bottom Line Increase
Labor Management / Cost Control
Financial / P&L Review
Ø Strong analytical background with the ability to work independently on multiple projects with specialized experience in human capital development programs, information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Technology savvy and proficient in multiple software platforms including Excel, Word, PowerPoint, IWork, Adobe Acrobat, ImageRight, and Outlook.
n Bachelor of Arts C Psychology, State University at Albany
n Masters Level Coursework C Secondary Education/English (33 credit hours), Adelphi University
n Graduated C High Impact Presentations, Leadership and Management Training, Dale Carnegie Institute
n License C Auto Adjuster (NY, CT, FL)
n Passed AIC-33 & INS-22 Exams
n Assistant Teacher for Carnegie Leadership and Training Courses
Ø Increased profits by $150,000+ annually through strategic negotiations of contracts with bill audit vendors.
Ø Commended for achieving 90% on office audits (85% is considered the excellent by industry standards).
Ø Developed Microsoft Access based logs to monitor IMEs and suits thus increasing efficiency of systems analysis.
Ø Successfully modified the trainee program to make performance based (PIP), resulting in a 100% graduation rate.
Ø Generated savings of over $400,000 on budgets and scrutinized all bills pertaining to budget.
Ø Reduced interest payments by 85-90% by implementing comprehensive financial strategies.
Ø Implemented litigation handling guidelines to maximize suit and arbitration handling efficiency.
Ø Spearheaded the transition of the workflow in the office from paper to paperless environment thus significantly reducing overhead costs.
Branch Manager, Response Insurance 2004-2009
Primary responsibilities included comprehensive management of all aspects of operations including full P&L management, administrative oversight, training and development, and labor control.
Constructed audit forms specific to PIP and Med Pay file handling.
Oversaw office relocation inclusive of furniture assembly, office construction and successful set up of computers and phones to minimize work disruption.
Created training reference guide for employees inclusive of Regulation 68, DOI opinions and medical knowledge base.
Created or modified performance evaluations for 20-25 employees.
Spearheaded the transition of the PIP handling from paper files to a paperless file environment.
Coordinated file handling for the NY office from a NY PIP office to the PIP/Med Pay handling for 40+ states.
Created vendor review committee to routinely review vendor performance, make recommendations in areas in need of improvement and take further action if necessary.
Held regular meetings with staff to update on procedural changes, areas in need of improvement and elicit feedback.
periodic one on one meetings with staff to discuss any personnel issues,
procedural problems or ideas for process improvement.
Claims Supervisor, Response Insurance 2001-2004
Primary responsibilities include management of day to day operations as well as business expansion efforts.
Assembled and headed events committee for all company outings, sports leagues and company events
disciplinary actions and developed performance improvement plans as needed.
PIP Supervisor / PD Examiner / Subrogation Specialist/Field Examiner, Subro Partners 1999-2001
Primary responsibilities included extensive oversight of multiple processes key to the continued viability of the operation.
Created and maintained various spreadsheets for legal documents received
Analyzed computer setting to ensure computers and programs were running properly
Collected over $2.6 million in subrogation recoveries over an eighteen month period
Maintained a subrogation pending of 500+ files and 100+ PD files
- No-Fault Adjuster, CGU
- No-Fault Examiner, Allstate
xxx-xxx-xxxx / firstname.lastname@example.org
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years progressive advancement in key roles, most recently as Branch Manager for Response Insurance in New York. I am skilled at all phases of planning, supervising, and execution of efficiency and productivity strategies. I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.
I have worked as a technical expert both in training and managerial roles so I am accustomed to integrating into various cultures and environments. I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget. I offer several years of formal training and education as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes. Further I am open to discussing relocation if this should be a requirement.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
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