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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx


~ cross-functional leader • expert in workflow prioritization • team-focused can do attitude ~


results-driven leader eager to contribute proven retail store management, merchandising, sales,

training / development, and customer service talents toward maximizing a company s bottom-line profits.




ø  expert at driving revenue growth, exceeding profit goals, and enhancing overall customer service levels; able to actively develop new business opportunities for continued marketplace presence.

ø  sharp project management abilities; adept at multitasking within deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

ø  apply strong recruiting skills toward effectively hiring, training, and leading highly motivated retail teams.

ø  foster cooperative teamwork across a multitude of personnel levels while actively communicating a company s vision, value, and goals in order to ensure optimal operational performance.

ø  create best practice methodologies and continuous improvement programs in alignment with retail objectives.


professional synopsis


mervyn s department store, city, state

1982 c present


store manager                                                                                                                       2008 c present


retail management expertise


ø  drive business growth within a dynamic retail operation with up to $14 million in yearly revenue by strategically directing organizational decisions through accurate and efficient analysis of daily, weekly, and monthly sales results to profitably impact the company s bottom-line.

ø  ensure company standards of merchandise presentation, signage, and displays are adhered to enhance overall sales, along with proficiently assisting customers by demonstrating a comprehensive knowledge of all products and company services.

ø  represent an exceptional image of the store which leads to increased retail sales, a loyal consumer base, and the encouragement of fellow associates to make decisions to reflect positively on customer satisfaction and company-oriented well-being.

ø  provide accurate cash handling abilities, as well as guarantee the proper documentation of values through consistent record-keeping practices and solid inventory control.

ø  optimize operational efficiency by maintaining accurate expense reports / variations and expertly administering daily store-wide auditing processes.


team building expertise


ø  actively recruit and effectively supervise a top-performing retail team, as well as profitably schedule employees to attain low labor costs and concurrently ensure broad scope of weekly sales goals are consistently met and / or exceeded.

ø  create dynamic training programs for personnel, including developing, implementing, and maintaining high-quality standards for all associates to provide consistency within store operations.

ø  resourcefully delegate employee tasks to allow individualized work-related confidence.

ø  contribute proactive leadership skills by conducting valuable personnel meetings and individual reviews in order to facilitate productive team building, improve communication measures, and encourage useful staff feedback, as well as promote low turnover rates.


~ additional roles held ~


operations manager                                                                                                                          2006 c 2008

merchandising manager                                                                                                                    2003 c 2005

receiving manager                                                                                                                           1995 c 2003

department manager                                                                                                                         1985 c 1995

retail clerk                                                                                                                                       1982 c 1985

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