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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

results-driven, solutions-focused and detail-oriented team player desiring a challenging and progressive administrative support role within a dynamic and successful growth-based organization.

 

career profile

 

ø  offer over 20 years of combined experience within various administrative and team leadership roles, including solid expertise in human resources, quality control, and customer service capacities.

ø  contribute intelligent business acumen and strong analytical abilities, along with exhibiting exceptional written and verbal communication skills.

ø  seamlessly blend strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high-quality, diplomatic customer / client services interaction, both in person and via telephone.

ø  able to successfully perform independently or within a team-based environment to exceed all administrative goals and objectives while maintaining utmost operational confidentiality.

 

professional experience

 

washington metropolitan area transit authority

compliance collector specialist / team leader                                                                           1999 c 2008

ø  oversaw all post-incident, post-accident, reasonable suspicions, follow-up, pre-employment, cdl (periodic tests), and random and surveillance drug and alcohol testing, as well as handling all related forms.

ø  maintained responsibility for calling random drug selection participants, along with importing all safety-sensitive and follow-up employees into the random drug and alcohol testing pool, and notifying supervisors of drug results.

ø  accurately prepared all weekly, monthly, quarterly, and yearly statistics, including wmata reports, fta annual mis report preliminary data, test site utilization reports, and supportive data for audit-based reports.

ø  ensured that all escorting management was in compliance with dot/fta regulations, along with guaranteeing that collectors were knowledgeable and in compliance with dot/fta regulations.

ø  performed all drug and alcohol collections, coordinated quality control samples to ensure laboratory accuracy, received drug results on existing and potential employees, and imported lab results directly into the company database.

ø  successfully prepared and maintained all necessary documentation associated with the drug testing program, including overseeing a confidential filing system.

 

secretary (human resources department)                                                                                    1998 c 1999

ø  effectively worked as a professional liaison to the department director, including checking employment verifications for potential employees, proofreading company-based job descriptions, and preparing human resource personnel time cards.

ø  prepared all personnel action reports for increases, promotions, terminations, demises, and resignations.

ø  proactively set up conference calls, recorded all related meeting minutes, and typed drafts and memorandums / letters for director s approval.

 

united planning organization

administrative assistant                                                                                                              1988 c 1998

ø  efficiently provided various administrative activities, including answering a multi-line telephone system, maintaining an effective filing system, greeting customers and clients upon entering the office, and professionally handling all disputes between employees and clients.

ø  successfully acted as the executive director s administrative liaison, including scheduling all conference calls, coordinating employee-based goodwill committees, recording meeting minutes, and accurately typing and proofreading all memorandums, drafts, and letters.

 

education and computer skills

 

oic (clerk typing school) / ptc career institute (nursing assistant)

 

proficient in microsoft windows 2000 / word / excel / powerpoint / wordperfect / database applications


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and progressive administrative support role within a dynamic and successful growth-based organization, and am submitting my resume for your review.

 

i offer over 20 years of combined experience within various administrative and team leadership roles, including solid expertise in human resources, quality control, and customer service capacities.  during this time, i have become adept at seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

 

you will find me to be a results-driven, solutions-focused and detail-oriented team player who is dedicated to supporting your company s goals and objectives, and i am confident that my sharp problem-solving proficiencies, intelligent business acumen, and exceptional written and verbal communication skills will prove to be incredible assets to your administrative team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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