Eager to contribute exemplary administrative, event planning, business support and marketing expertise toward supporting a progressive organization in optimizing bottom-line performance.
Highly creative and organized with impressive event planning/coordination, marketing, and promotional skills. Adept at designing and launching sales contests to boost staff productivity and attain or exceed goals. Excel in office administration, client relations, problem solving, planning, and budgeting. Easily adapt to new roles, responsibilities, technologies/software, and environments. Extremely intuitive, solution-driven and committed to excellence in all endeavors. Notary Public in state of Xxxxxx.
Assistant Branch Manager, Capital One Bank, 2007 to Present
Resourcefully plan, develop and execute sales and marketing plans and strategies to propel sales growth and maximize client retention within retail and business divisions.
Spearhead daily branch operations inclusive of staffing/scheduling, customer relationship management, bank security, fraud prevention, and policy/procedure adherence by all staff.
Train, coach, motivate, empower and direct team in delivering first-rate sales and customer service.
Provide superior service to clients applying for mortgages, credit cards, and other loan products.
Effectively assist District Operations Manager in conducting quality control audits to ensure compliance with corporate and regulatory requirements.
Office Manager, KMC Lawn & Landscaping, 2004 to 2007
Steered full-scope administrative and financial management operations encompassing payroll, accounts payable and receivable and taxes; generated and distributed over 200+ invoices per month.
Leveraged sharp organizational skills to devise and implement work schedules for ten employees.
Established rapport with prospects, promoted services, and negotiated contracts to secure new business.
Proactively formulated marketing strategies and promotions to boost sales growth and market share.
Teller, Severn Savings Bank, 2003 to 2004
Adeptly performed broad-based activities such as opening new accounts for customers, processing deposits and withdrawals, cashing checks, and performing money transfers.
Answered inquiries regarding accounts and diplomatically responded to complaints.
Server / Hostess / Food Runner, TGI Fridays, 2001 to 2003
Demonstrated a positive and friendly demeanor in greeting and seating customers, taking orders, and answering incoming calls.
Bachelor of Science in Economics, University of Xxxxxx, College Park XXXXXX, 2007
Member of National Scholars Honor Society
Associate s Degree in General Studies/Business, Anne Arundel Community College, Arnold XXXXXX, 2005
Microsoft Office, QuickBooks, TimePro, TurboTax, Home Loan Express, WebScheduler, Salesforce, TouchPoint
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