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YYYYYY X. YYYYYY
116 Crisfield Street, #1 Xxxxxx, XXXXXX xxxxxx abc@xyz.com (xxx-xxx-xxxx
Dynamic, ambitious and talented Administrative Manager with broad based experience in leading customer service, office administration and operations management initiatives in the healthcare industry. Results-driven professional with a proven track record of success. Solid ability to effectively manage operation in a fast paced environment with a patient volume of over 26K per year. Core competencies include:
Program/Project Management
Research/Data Collection
Lead Systems Upgrades
Problem Solving/Resolution
Customer Service Focused
Maintain OSHA Compliance
Occupational Health Programs
Prepare/Monitor/Manage Budget
Recruiting/Hiring/Training of Office Team
Business Analysis and Process Improvement
Professional History
2002 to Present: Massachusetts General Hospital - Occupational Health Service
2008 to Present: Administrative Manager
Spearhead the development and implementation of a targeted internal and external customer service initiative to drive satisfaction indicators; analyzed data from a customer service survey to identify deficiencies and implement a new scheduling system, reception area phone system, and enhancing training and development offerings.
Provide leadership and oversight for staff performance, direct team building and training activities and lead the creation of business plans and strategies to optimize customer satisfaction and business results.
Contribute toward the preparation and management of an operations budget; monitor expenditures and maintain compliance with fiscal accountability directives.
Manage all Occupational Health medical surveillance programs including; respirator, HAZMAT volunteers, hearing conservation, day care, laser, and DOT drivers - to ensure compliance with all OSHA and DPH standards.
Process employee incident reports, communicate updates to workers compensation team, and act as OSHA administrator for the organization.
2007 to 2008: Acting Administrative Director
Achieved assignment based on exemplary performance; led the development of the MGH employee and volunteer flu vaccination program; secured cooperation of over 19K employees, and increased vaccination rate from 59% to 70.4%.
Increased MGH Department of Anesthesia and Critical Care clinical staff drug testing rate through program development efforts; identified and resolved program deficiencies, and introduced the first such successful program, nationwide.
Coordinated and monitored vaccination screening, ensured that all new staff, volunteers and non-employees were included; increased overall program results.
Integral member of the Employee Safety Committee, Indoor Air Quality, TB Task Force, Laser Committee, Flu Vaccination Committee, and the Needle Stick Reduction Task Force; collaborated with business units to develop and promote effective Occupational Health programs.
2002 to 2004: Project Coordinator
Spearheaded the development of a user friendly employee medical records system, and contributed toward the selection of an off site storage management program.
Oversaw OSHA administration program for MGH, Massachusetts General Physicians Organization and Partners Corporate logs; processed yearly employee injury data and ensured compliance with reporting requirements.
Monitored and maintained Department of Public Health/CDC vaccination requirements; instructed temporary staff to receive vaccinations to ensure compliance.
Researched and collected comparative, analytic, statistical data for fiscal year patient visits, and produced reports as needed.
2001 to 2002: Partners Healthcare Systems, Workers Compensation Division
Administrative Assistant
Maintained oversight of a large scale records systems enhancement project; effectively and accurately transferred hundreds of compensation records into a new database.
2002 to 2003: University of Massachusetts, Boston- Kesseli Genetics Research Group
Student Researcher
Performed single nucleotide polymorphism analysis in species of the Compositae; identified appropriate markers for development prioritization.
2000 to 2001: Occupational Health Service, Brigham & Women s Hospital
Administrative Assistant
Administered OSHA program, prepared and logged data for year end posting, and processed employee incidents into the central database.
Provided administrative support for the practice; monitored multi-telephone line systems, greeted and scheduled patients, and adapted to the day to day needs of the practice.
Education
University of Massachusetts, Boston, MA
2003: Bachelor of Science, Biology with a focus in Eukaryotic Genetics - with honors
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