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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000




productive team leader eager to contribute dynamic evaluative, operations, information technology, staff development/supervision, p&l and financial control skills in an analyst role actively supporting a progressive company in maximizing operational performance.



career profile

ø  b.s., computer and mathematical sciences.

ø  cum laude graduate and national honor society member.

ø  outstanding record of progression to assignments of increasing authority and responsibility.

ø  over six years of solid experience in all phases of operations analysis.

ø  exceptional capacity in testing, qa, upgrades and platform migrations.

ø  demonstrated competence in team support, troubleshooting and customer issue resolution.

ø  expertise in problem identification and problem solving.

ø  adept in team development, leadership and motivation.

ø  knowledgeable in administrative procedures and policy implementation.

ø  proven capacity to integrate new technologies to maximize productivity and profitability.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding results on a consistent basis.

ø  notable ability in increasing profitability.



technology skills

       knowledge of disaster recovery plans and backup strategies involving disk-to-disk backups as well as email archiving solution.

       networking, protocols and network configuration as well as windows server (2000/2003/2008) in all their flavors.

       familiarity with linux-based platforms and storage technologies.

       proficient at internet and microsoft office suite products.

       visual basic, c++, java, sql and database structures.



professional experience

amerivault corporation, waltham, ma                                                                                         2005 - present

product and services developer specialist (2006-present)

       promoted to conduct in-depth testing and qa on corporate products and services.

       successfully maintain testing systems.

       consistently meet stringent deadlines within prioritized service rollout process.

       resolve customer issues through coordination with operations and support teams.

       achieve effective upgrades/platform migrations for cross-functional teams.

       launch new product features and resolve issues through liaison with vendor product teams.

       ensure upgraded service development/service integration.

       originate and manage documentation covering project timelines and deliverables.

       utilize exchange, sql and windows server on a daily basis.


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yyyyyy x. yyyyyy

page two





service engineer (2005-2006)

       recruited to conduct multi-platform issue research, explain products/services and troubleshoot technical issues.

       achieved client problem resolution leading to high levels of customer satisfaction.


telecom argentina, buenos aires                                                                                                   1999 - 2002

junior systems analyst

       initially recruited as intern and achieved promotion to analyst level.

       provided organizational analysis to upgrade performance.

       tracked multiple projects to successful completions.

       helped define project scope and goals.

       contributed to multiple projects simultaneously.





brescia university, owensboro, ky

bachelor of science, computer and mathematical sciences, 2005


cum laude graduate

3.5 gpa

alpha chi national honor society

national dean s list

collegiate all-american scholar award

student support services outstanding service award



ccna v2 bootcamp, december 2007

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000







cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a business/operations analysis capacity and am submitting my resume for your review.  currently, i am seeking an assignment in the los angeles business market.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a b.s., computer and mathematical sciences, graduation honors and over six years of successful business experience.  to complement this background, i possess demonstrated expertise in operational evaluation, testing, qa, team support, product upgrade and information technology, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.  


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy













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