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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Management / Customer Service Specialist

Client Relations ~ Staff Supervision~ Quality Assurance


Dynamic leader with years of demonstrated success as a customer service professional.  A strong leader, an effective communicator, and most of all, a customer driven professional, capable of developing service programs resulting in increased loyalty and retention to the organization. 


Qualifications Profile


Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Utilize extensive knowledge of customer service protocols to develop specialized programs.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite and Outlook.


Professional Career Track


Manager, Kohl s Department Store                                                                                          2009-Present


  Primary responsibilities included comprehensive management and oversight related to operations and personnel, compilation and dissemination of production data, inventory analysis and control, cash flow control, as well as training and development initiatives.


Manager, Macy s Department Store                                                                                             2003-2009


  Primary responsibilities included comprehensive management and oversight related to operations and personnel, compilation and dissemination of production data, inventory analysis and control, cash flow control, as well as training and development initiatives.


Manager, Vitamin Works                                                                                                              1999-2003


- Awarded multiple commendations related to sales goals and customer service standards.


  Conducted customer service and loyalty training to ensure patient satisfaction and to increase revenues.

  Responsible for human resources related functions including for recruitment, hiring, on-boarding, and retention strategies.

  Regularly conducted various operational analyses including budget and inventory control.



Academic Credentials


n Associates Degree C Business Management, Rutgers State University, McGuire Air Force Base (NJ)




n Active Member C Medford, NJ Town Council





Yyyyyy x. yyyyyy











            Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for a position within your organization.  I offer many years of experience and am skilled at increasing performance through operational and procedural efficiency practices.  I have worked in various forms within the customer service industry for several years, so I am accustomed to managing others as well as developing and implementing best practices models to increase customer loyalty and retention.  I offer several years of formal training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions to company growth. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.



Yyyyyy x. yyyyyy













Yyyyyy x. yyyyyy



Dear  NAME:


Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in customer service, strong communication skills, and the ability to manage and lead teams. 

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Management and Customer Service Professional leveraging proven strengths in the development and launch of business initiatives to drive efficiency and increase bottom line revenues. I am also astute in identifying human capital plans needs, creating actionable programs, and effectively interacting with all departmental resources.


My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, employee efficiency, cost savings and/or containment, relationship building, and employee training.


I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.


Yyyyyy x. yyyyyy


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