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yyyyyy x. yyyyyy
~ fluent in english and spanish ~
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
results-driven, solutions-focused leader eager to contribute proven network monitoring, project management, operations / administrative support, team building, and client relations expertise
toward steering business growth and maximizing profits of a successfully progressive organization.
profile
ø demonstrate sharp problem-solving abilities, strong analytical skills, and excellent communication and interpersonal relationship-building talents toward attaining seamless organizational processes.
ø able to design and implement best practice methodologies to achieve cost-effective alignment with corporate goals.
ø thrive within fast-paced, high-pressure environments, along with effectively streamlining processes to increase efficiency while consistently maintaining solid professional work ethics.
ø recognized as a go-to person for immediate resolution of complex technical and operational issues.
ø proficient in microsoft office (word, excel, access, powerpoint, outlook); showcases exceptional computer acumen utilizing both pc and mainframe applications.
ø completed mci worldcom s rigorous five basic principles of management training , as well as managerial coaching classes and leadership training classes.
professional experience
loan officer, amador mortgage, chicago, il 2003 c present
ø effectively compile and process mortgage, consumer, small business, and bridge loan applications, including reviewing files to verify that data is complete and meets established standards (i.e. mortgage amount / type desired, borrower assets, liabilities, length of employment).
ø consistently support operational performance success and exceptional teamwork through the facilitation of efficient and accurate closing loan activities; develop profitable relationships with current and prospective customers by demonstrating a comprehensive knowledge of all company products and services.
ø maximize organizational efficiency by serving as a resourceful liaison between brokers, customers, and an underwriting department in order to provide optimal administrative processes.
engineering manager, mci worldcom, warrenville, il 1997 c 2004
ø applied dynamic managerial and organizational talents toward the 24 / 7 monitoring of a telecommunications network for real time issues and fiber cut outages, including directing all complex projects through to completion and handling all necessary human resources activities (i.e. recruitment, hiring, training, discipline).
ø coordinated supportive efforts with up to 30 top-performing technicians and management within a technical operations center and switching networks to resolve complex customer issues and provide critical on-site support.
ø strategically analyzed network-based data events and identified key technical issues, along with performing essential engineering technical support for customers to ensure timely resolution and developing root-cause documentation and actionable recommendations for resolved escalations to prevent future occurrences.
ø created distinctive presentation materials for in-service technical issues, including collaborating with customer support regarding technical coordination meetings and sharing presentation responsibilities; actively cooperated with tier iv engineering to identify products to review and recognize required performance analysis.
ø drove operational success by leading hardware / software upgrades on ds 3s / t-1s for mci networks between customers, network engineers, project managers, and field technicians.
ø utilized superior communications talents to profitably liaise with such high-profile clients as verizon wireless, bellsouth, and gte verizon.
call center manager, cherry communications / worldcom / peachtree bancard corp, downers grove, il 1988 c 1996
ø optimized center operations by overseeing comprehensive human resources functions, including expertly coordinating all recruitment, hiring, training / development, attendance, payroll, evaluations, and disciplinary activities for 200 c 300 telecommunications personnel.
ø built high-performance teams by performing exceptional mentoring / coaching to create positive staff relationships, useful employee feedback, and develop informed team members capable of handling various technical situations.
ø demonstrated performance versatility by providing technical support of backup data systems, including coordinating notification alerts to companies, troubleshooting networks, and overseeing outages repairs.
yyyyyy x. yyyyyy
~ fluent in english and spanish ~
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
per your advertisement for a qualified gas controller, i am submitting my resume for your review.
i am eager to contribute over 20 solid combined years of network monitoring, project management, and operations / administrative support experience, as well as expertise within team building and client relations capacities. while employed at mci worldcom as a successful engineering manager, i applied dynamic managerial and organizational talents toward the 24 / 7 monitoring of a broad-based network for support of all complex real time issues. i also coordinated daily network operational efforts with up to 30 top-performing technicians and management personnel critical toward achieving seamless technical processes and maintaining systemic integrity.
you will find me to be a results-driven, solutions-focused leader who showcases sharp problem-solving abilities, strong analytical skills, and excellent communication and interpersonal relationship-building proficiencies. in addition, i thrive within fast-paced, high-pressure environments (i.e. emergency situations) while effectively streamlining processes to increase efficiency and consistently maintaining solid professional work ethics. for these aforementioned reasons, i believe i will prove to be an incredible asset to your professional team.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
sincerely,
yyyyyy x. yyyyyy
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