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yyyyyy x. yyyyyy

3 rockledge terrace nw, calgary, ab t3g 5r9

phone: (xxx-xxx-xxxx










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


in addition to significant customer service management experience, i bring to you proficiency in personnel training and leadership, and an exemplary blend of talents in forecasting, problem solving, and report preparation. to complement these qualifications, i offer polished organizational, negotiating and communication skills which are paramount as a <insert job title/position>.  


as a proactive contributor to your organization, you will find me to be a self-motivated and stellar leader committed to supporting you in achieving your objectives through superior performance, ingenuity, and initiative. i am confident that i could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy







yyyyyy x. yyyyyy

3 rockledge terrace nw, calgary, ab t3g 5r9

phone: (xxx-xxx-xxxx



~ objective ~


results-driven leader eager to contribute strong client relations management, business development and technological skills toward actively supporting the employer in optimizing operational performance.



~ key qualifications ~


         proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

         effectively define, develop and implement projects to maximize operational productivity, efficiency and profitability.

         extensive expertise in rapport-building, goal setting and attainment, time management, and prioritization.

         highly versatile; able to quickly master new roles, responsibilities, technologies and environments.

         continuously seek out new and effective ways to streamline administrative and operational processes and procedures.

         resourceful self-starter; set goals and develop action plans for attainment.

         outstanding combination of planning, decision-making, analytical and critical thinking skills.

         reputation for professionalism, solid judgment, integrity, and a team player work approach.  

         proficiency in vendor relations/management, market research, budget administration, identifying sales opportunities, business plan development, and assembling funding proposals.



~ professional experience ~


service intelligence, 2006 to present

client relationship manager   

         apply dynamic communication and interpersonal skills to cultivate, nurture, manage and maintain strong client relationships, consistently evaluating program metrics to ensure and optimize success and satisfaction levels.

         swiftly respond to and resolve escalated issues and provide recommendations for continual improvement.

         demonstrate exemplary critical thinking abilities in forecasting revenues, justifying deviations, driving profit maximization strategies, and monitoring client activity.

         proactively increase program value via information transfer of articles, program enhancements, and data sharing.


utilitran corporation, 2004 to 2006

customer service supervisor  

         exercised proven leadership expertise to train, motivate, coach, schedule and direct customer service representatives and technical support personnel.


continued  on page 2 ...

yyyyyy x. yyyyyy ~ page 2 of 2


professional experience (utilitran) continued ...


         proficiently coordinated client setup, oriented new customers to company system, maintained customer accounts and database, and prepared regular reports.

         authored customer service policies and enforced compliance to elevate satisfaction.

         trained clients in use of supply chain software solutions and maintained ongoing communication to identify and capitalize on sales opportunities.  


convergys, 2002 to 2004

customer care associate

         provided efficient, professional and courteous customer service and problem resolution for up to 75 callers per shift.

         expeditiously resolved billing and technical issues related to clients wireless phone accounts.

         recognized for outstanding performance and chosen to participate in y-connect stars program.


retail grocery inventory services, 2000 to 2002

assistant team leader

         devised work schedules and delegated tasks to 15-20 inventory auditors in assignments serving broad scope of clients from large national chains to small organizations.

         meticulously ensured and steered quality assurance in accordance with strict client expectations.



earlier experience:


business consultant c and tm office supplies, (self-employed), 1997 to 2002


systems analyst i, alberta students finance board, 1995 to 1997



~ education & professional development~


graduate certificate, project management

keller graduate school of management, oakbrook terrace, il, 2005


bachelor of business operations, business information systems

devry institute of technology, calgary, ab, 2003


bachelor of science, computer information systems

devry institute of technology, los angeles, ca, 1993


certified e-commerce consultant

institute of certified e-commerce consultants, 2004

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