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0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx  


Executive Management

Results-focused Professional with 25+ years experience seeks opportunity to contribute consummate skills toward maximizing bottom-line performance and optimizing operations of a progressive organization.


Business Development

Operations Management

Account Management

Financial Administration

Service Delivery

Customer Service

Project Management

Business Solutions

Process Development

Data Management

Information Technology

Policies & Procedures

Personnel Management

Leadership & Training

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Professional Profile                                                         

Ø  Escalate business development through superior operations management, planning, project management, and strategic marketing which increases productivity and revenue growth; consistently meet and exceed goals and objectives

Ø  Organized and detail-oriented with extensive experience in the telecommunications industry; knowledgeable in network realization, wireless technologies, field operations, and data services

Ø  Self-motivated professional effective in a variety of challenging business environments including explosive growth companies, downsizing enterprises, and bankruptcy emergence

Ø  Results-driven with expertise in financial and business administration; skillfully conduct analysis, forecasting, budgeting, P&L performance reviews, EBITDA (earnings before interest, tax, depreciation and amortization) results, contract management and negotiation, operational measures and performance, credit risk management, collections, and receivables management

Ø  Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, cost-effective business system solutions

Ø  Skillfully manage and maintain existing customer base through exemplary account management and customer service; experience with up-selling products and services of 2000+ corporate accounts and monitoring sales results

Ø  Dedicated with strong leadership qualities; positively motivate team players, provide training, and resolve customer disputes

Ø  Communicate technical and complex information easily and concisely; develop policies, processes and procedures

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Employment History                                                          

ePMO Manager, Market Launch                                                                                          03/2010 C Present

Clearwire Communications Kirkland, WA

   Successfully achieved market goal of 15K WiMax sites nationwide; 100% of targeted OS90 Pops and 97% of IB90 Pops covered with timely delivery

   Successfully implemented transition of ePMO Market processes from manual reporting and data collection procedure to P6 (Primavera) project management tool; provided accurate documentation

   Boost business development through superior project management; direct program to build 120m POPS for rollout of 4G wireless network to 52 markets

   Effectively manage and maintain data from project conception to launch; report program status

   Demonstrate exceptional leadership qualities by spearheading Operational Readiness Testing (ORT) and collaborating with supporting organizations to launch initiatives; oversee sales, wholesale sales, IT, strategic marketing, logistics, and network deployment teams


Acting Director, Service Delivery                                                                                        03/2008 C 02/2010

Reliance Globalcom Denver, CO

   Successfully developed and implemented processes which increased timely delivery from 40% to 90%; increased quality customer communications from 40% to 92%

   Essential member who developed new customer billing policies to boost revenue; accurately forecasted and activated new monthly recurring revenue

   Displayed excellent leadership skills and maximized operations by ensuring efficient end-to-end delivery of Company facilities based networking services; skillfully led and trained Service Delivery Team, Off Net Service team, and Activations Engineering Team

   Played key role in customer project management and provided exceptional customer service; ensured quality and on-time delivery of all orders


Financial Care                                                                                                                    05/2007 C 03/2008

T-Mobile USA, Inc. Thornton, CO

   Communicated effectively while managing consumer account collections and payment plan solutions


Consultant                                                                                                                          09/2006 C 05/2007

Retherford Enterprises, Inc. Northglenn, CO

   Conducted cell site renewals and negotiations of cell site leases for the Colorado/Montana region


Vice President, Receivables Operations                                                                             08/1999 C 02/2006 

ICG Communications Englewood, CO

   Diagnosed and analyzed a crisis which reduced gross receivables by $103M and bad debt reserve by $24M; contributed to Company exiting bankruptcy

   Coordinated and launched special project used to collect past due balances; successfully collected $535M

   Key player who streamlined policies, and directed financial and business operations; displayed expertise while overseeing high level key accounts, contracts, credit, collections, receivables, and lockbox payments

   Demonstrated superior leadership and communication skills; performed customer adjustments, billing dispute resolution, and bad debt assessments

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Previous Employment                                                           

Director of National Operations, Director of Accounts Receivable-Dispute Resolution, Regional Manager of Field Service/Regional Staff Manager/Business Manager

AT&T Local Services (Teleport Communications Group) ▪ KS/CO/NE                                 10/1993 C 08/1999

   Initiated a Budget Quality Action Team for AT&T which developed a standardize budget template and process which ensured consistency nationwide; successfully reduced review time by 50%

   Spearheaded field service program for TCG which up-sold products and expanded service to existing customers; successfully retained customer base of 2000 which represented $428M in annual revenue

Regional Director of Finance/Regional Budget Analyst and Manager/Supervisor/Office Manager

Telecommunication, Inc. ▪ Chicago, IL                                                                               06/1980 C 11/1990

   Self-motivated with a proven track record; advanced career from a starting position to a Director level

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Computer/Technical Skills                                              

   Proficient in Microsoft Office Suite, Remedy, P6 (Primavera Process Management Tool), ARIS Process Modeling, Visio, and Oracle Financial

   Ethernet services including VPLS, IP VPN, MAN\WAN, point to point services, and facilities based networking

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Professional Development                                              

Elgin Community College Elgin, IL                                                                                           1980 C 1983  

   Interactive Management Training

   EEO Compliance

   AMA Project Management

   Customer Service Excellence

   ISO 9000

   Customer Focused Selling

   Negotiating for Success

   Building a Breakthrough Enterprise , executive leadership program

   Illinois State Scholar

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