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yyyyyy x. yyyyyy                       0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                        (xxx-xxx-xxxx •


customer-focused professional eager to contribute proven operations management, sales, team building, and

client relations talents, as well as solid aviation industry experience, toward maximizing an employer s success.




         dynamic leadership abilities; adept at multitasking within fast-paced, high-pressure situations and strategically planning, prioritizing, and coordinating individualized and team-based workflow to maximize productivity, efficiency, and quality.

         excel at identifying lucrative sales opportunities and defining targeted strategies for capturing new business, developing an existing customer base, and attaining solid leveraging in highly competitive markets.

         empower associates to make decisions to reflect positively on corporate well-being and customer satisfaction.

         holds gsc / ada and complaint resolution certification; skillful in pars, sabre, apollo, and track reservation systems.


key business accomplishments


ø saved twa over $250,000 annually by suggesting and implementing cost-effective business solutions.

ø increased air cargo revenue 27% by recommending targeted express services for time-sensitive shipments.

ø strategically steered the successful opening of twa s reno, nv-based customer service center.

ø recognized by j.d. power for on-time performance and customer service excellence among a 23-member airport staff.

ø exceeded airline operations objectives by maintaining cost controls to guarantee equipment / supplies availability.

ø improved officemax sales 93% to boost store ranking from #19 to #1 and increased new product earnings by $69,000.

ø spearheaded the creation of innovative online marketing strategies for to improve dealership revenue.


professional synopsis


dealer service specialist,                                                                                                                                2005 c 2009


         maximized bottom-line results by applying dynamic sales, account management, business development, and customer service talents toward ensuring exceptional consumer satisfaction among a diverse company product base.

         contributed solid interpersonal relations proficiencies instrumental in building productive professional networks with over 350 franchise and independent automotive dealers within high-volume territories.

         tracked, measured, and recorded critical monthly / quarterly dealership results to include evaluating corporate sales progress and client success, as well as directing all stages of new dealer set up and quality employee training programs.


account manager / sales supervisor (roles held separately), officemax, apple valley, mn / edina, mn 2002 / 2004 c 2005


         formulated strategic marketing / advertising endeavors in coordination with analysis of regular sales summaries to increase revenue and general customer flow, along with planning and directing key in-store promotional events.

         applied strong leadership skills toward recruiting and hiring top-performing retail sales associates, as well as developing effective training / development programs in adherence with strict corporate objectives.

         achieved advantageous sales generated by building solid customer relationships and creating an appealing store environment through the implementation of profit-focused interior / exterior merchandise displays.


sales consultant, fury motors, south st. paul, mn                                                                                                      2002 c 2003


         met and / or exceeded set goals through fair automotive sales / leasing practices, along with utilizing proven prospecting and presentation abilities to build critical client associations, boost dealership revenue, and attain essential referrals.


supervisor / duty manager passenger services, twa / american airlines, minneapolis, mn                      1998 c 2002


         drove success among broad scope of passenger-based airline operations to include accurately communicating gate assignments, flight delays, and aircraft functioning status, as well as strategically coordinating standard procedures during overbooked / irregular flights and denied boarding situations to ensure seamless organizational processes at all times.

         expertly monitored daily flight information (i.e. local operating / connection data), along with supporting passengers with all-inclusive safety, baggage, ground transportation, hotel accommodations, and related services needs.

         demonstrated strict compliance with all faa, airport, and company regulations while proficiently delegating employee tasks and proactively liaising among customer relations, management, and sales departments to improve operations efficiency.


~ additional professional roles within the airline industry held prior to 1998 ~

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