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yyyyyy x. yyyyyy

4043 promontory street ~ xxxxxx, ca xxxxxx ~ (xxx-xxx-xxxx ~ abc@xyz.com

career profile

 

offer more than 7 years senior restaurant management experience with a focus on driving business development through optimal guest satisfaction. possess excellent team leadership, financial management, customer satisfaction, revenue generation, and staff training skills. cultivate strong guest relationships and gain employee trust and confidence to work together as a team. 

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career accomplishments

 

     successfully maintained 17% labor cost by working with server and kitchen managers on different ways to improve labor costs.

     achieved food and beverage costs under 21.5% by ordering and receiving monthly inventory of all liquor, beer, and wine.

     exceeded revenue goal 36 out of 41 months and recognized as collector of the month 19 times, receiving 67 service star awards while at jp morgan chase & co.

     awarded with collector of the year for 2000 at jp morgan chase & co.

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professional experience

 

fox sports grill, restaurant manager, xxxxxx, ca                                                     2009-present

     oversee grand opening and daily operations to drive business development through cultivation of strong guest relationships and superior service.

     develop new policies and procedures to promote employee morale and ensure the highest levels of guest satisfaction regarding service, food quality, and cost.   

 

moose restaurant group, senior manager, xxxxxx, ca                                   2003-2008

     directed daily front and back of the house operations for a 3-concept bar, restaurant, and night club.

     created and conducted all training sessions for new employees to ensure knowledge of moose, inc. policies, menu items, and service standards.

     collaborate with management to track all p&l cost in line and devise innovative promotional strategies for increasing sales.

     developed new staff and management schedules for each department and provided job coaching as needed to ensure optimal productivity.

     manage financial and guest satisfaction initiatives by preparing and distributing a monthly packet with store audit results, p&l costs, shopper reports, drawer pulls, and synopsis on areas of improvements.

 

ameriquest mortgage, account executive, xxxxxx, ca                                              2003

     drove business development in a regional territory by originating, sourcing, negotiating, and closing real estate secured loans.

     analyzed and reviewed loan documents to ensure accuracy prior to application and maintained contact with customers throughout loan submission, approval, and funding processes.

     delivered documents to branch processing staff.

     processed loans in accordance with company policies and guidelines as well as federal and state industry regulations.

 

jp morgan chase & co., senior collections analyst, newark, de                                    2000-2003

     administered collections procedures for accounts anywhere from 180-210 days delinquent by contacting card holders through voicelink automated dialing system and manual queues.

     reduced delinquency flow rates by utilizing long-term payment options.

     performed skip tracing, using various internal/external resources to locate seriously delinquent clients.

     participated in a peer mentor program.

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education

 

brookdale college, lincroft, nj, 1999

potomac state college, keyser, wv, 1997

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yyyyyy x. yyyyyy

4043 promontory street ~ xxxxxx, ca xxxxxx ~ (xxx-xxx-xxxx ~ abc@xyz.com

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a restaurant management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include more than 7 years experience launching new restaurant concepts, developing innovative marketing campaigns, reducing operational expenditures, and driving business development through optimal guest satisfaction. 

 

during these experiences, i have effectively applied my skills and knowledge toward improving employee morale by conducting staff training sessions in areas of menu selections, customer service, and up-selling during each dining experiences.

 

some key achievements include:

     successfully maintaining 17% labor cost by working with server and kitchen managers on different ways to improve labor costs.

     achieving food and beverage costs under 21.5% by ordering and receiving monthly inventory of all liquor, beer, and wine.

     exceeding revenue goal 36 out of 41 months and recognized as collector of the month 19 times, receiving 67 service star awards while at jp morgan chase & co.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

yyyyyy x. yyyyyy

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