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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


career objective

versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.



  • skilled professional offering solid and progressive experience in sales operations, social work and insurance services.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • dynamic communication, organization, administration, and relationship management skills.

professional experience


underwriting team leader i state farm insurance company                                                 2000-2002

  • effectively provided support for 33 agents and staff, while leading 3 assistants to consistently reach policy issuance goals and provide quality customer service.


financial service representative national bank of commerce                                            1999-2000

  • facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
  • actively collaborated in the establishment of marketing promotions and opening of new accounts.


caseworker ga department of family and children services                                                       1999

  • responsible for placing abused and neglected children in foster homes, while also monitoring the placement and wellbeing of children.


customer service representative state farm insurance                                                       1997-1999

  • proficiently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • tasked with reviewing all new policies for accuracy and detail in both coverage and premiums.


sales associate jc penney's                                                                                                 1994-1996

  consistently exceeded sales goals, recognized as the top producing department in the store.

sales associate gayfer's dept store                                                                                  1993-1994

  successfully steered sales operations to generate high volume growth and revenue for company.


professional education


insurance institute of america, philadelphia, pa                                                                         2001

certificate in general insurance


kennesaw state university kennesaw, ga                                                                                  1999

bachelors of science in public/social services and political science


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in sales operations, social work, insurance services, and customer support. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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