yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

results-driven, solutions-focused and detail-oriented professional desiring a challenging and rewarding executive-level management role within a successfully progressive organization.

 

profile

 

ø  offer over 16 combined years of solid experience within operational management, retail sales, and customer service roles, including expertise in profit / loss analysis, business-to-business relations, and training / development capacities.

ø  highly proficient in all time management aspects, including quickly identifying and completing daily priorities in a proactive and productive manner.

ø  seamlessly blend strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

ø  contribute proven business acumen and cost-effective strategies, along with exceptional written and verbal communication skills.

ø  skillful at performing independently or within a team-based environment to exceed all operational goals and objectives.

ø  create and personalize dynamically effective training and development programs for all personnel, including developing, implementing, and maintaining high quality standards for all associates to provide consistency within business operations.

 

~ key professional achievements ~

 

~ individual service award allstate insurance, 1996 ~

~ outstanding junior management award the sport shoe, 1993 ~

~ outstanding regional management award the sport shoe, 1994, 1995, 1997, 1998, 2000 ~

 

professional experience

 

general manager

value village thrift store                                                                                   2004 c present

ø  maintain responsibility for meeting weekly, monthly, and yearly sales goals within a thrift store retail environment, as well as carefully monitoring all cost-effective loss prevention programs.

ø  recruit, hire, train, supervise, and motivate a 25-member team of management and store sales personnel.

 

~ key achievements ~

    achieved a 75% decrease in employee turnover through the effective implementation of a more thorough screening process, enhanced comprehensive training / development techniques, and superior motivational management activities.

    successfully increased sales by 10% ytd for 2006, while attaining a solid 5% increase in return-customer base.

    promoted from store manager to number two (in charge) within nine months of first hire date, as well as subsequently achieving the present job title less than two years later.

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professional experience (continued)

 

general manager

sport truck and suv                                                                                                   2003 c 2004

ø  oversaw all daily business activities within a call center / retail environment commencing with the company s inception, including performing outstanding sales support and ensuring optimal levels of customer service were provided at all times.

ø  effectively and efficiently supervised the comprehensive operations of a fast-paced, high-volume shipping and receiving department.

 

~ key achievements ~

    increased overall monthly sales from zero profits to over $50,000 within the first six months of employment.

         successfully maintained a 98% customer satisfaction rate throughout the duration of employment.

 

customer service manager / general manager (call center)

autobahn wholesale                                                                                                   2000 c 2003

ø  created a dynamic customer service department to support a rapidly developing wholesale company, including ensuring exceptional sales-oriented client relations, supervising credit card dispute activities, and meeting and / or exceeding all corporate-based sales goals.

ø  successfully oversaw the activities of a 40-member team, as well as maintaining responsibility for sales-based employee payroll, bonus structure, and training / development.

 

~ key achievements ~

    significantly increased sales revenue from $3.5 million to $12.7 million annually during the duration of employment.

    achieved a substantial reduction in employee turnover and an increase in productivity through the implementation of dynamic and innovative management techniques.

 

assistant manager

the sport shoe                                                                                                             1992 c 2000

ø  supervised 25 sales personnel within a big box retail operation, including performing all necessary business-oriented sales support activities, employee training / development, and cost-effective inventory control.

 

~ key achievements ~

    successfully exceeded company-set sales goals by an average 52% through the implementation of in-depth product training for sales representatives.

    increased overall customer satisfaction and retention by creating a service with no shoe-strings attached program based on the principle that every customer receives the same level of outstanding sales and customer service.

 

~ additional experience ~

 

customer service representative, allstate insurance                                          1996 c 2000

warehouse associate, fort gillem                                                                            1992 c 1994

 

education and computer skills

 

business management degree (in progress)                                        griffin technical college

 

proficient in microsoft windows (word, works, excel, access, powerpoint) /

netscape navigator / internet explorer / sptsuv / mail order management

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding executive-level management role in a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

i offer over 16 combined years of solid experience within operational management, retail sales, and customer service roles, including expertise in profit / loss analysis, business-to-business relations, and training / development capacities.  i pride myself on seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

 

in addition, you will find me to be a results-driven, solutions-focused and detail-oriented team player who is dedicated to supporting your operational goals and objectives.  i am confident that my sharp problem-solving proficiencies, superior business acumen, and exceptional communication skills will prove to be incredible assets to your professional team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

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