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Yyyyyy x. yyyyyy
1711 Valley View Drive ¹ Xxxxxx, XXXXXX xxxxxx
Hxxx-xxx-xxxx ¹Cxxx-xxx-xxxx ¹ abc@xyz.com
Experienced Business Operation Leader
Hospitality Industry /Build High Performance Teams/Superior Client Service
Seasoned Business Operations Leader xxxxxxth expertise in guiding fundamental growth in the hospitality industry. Track record of driving process improvements in operational standards, resulting in increased revenue and efficiency. Innovative, ambitious and disciplined xxxxxxth a talent for cultivating & maintaining excellent relationships xxxxxxth key management professionals. Proven ability to manage business in challenging economical climates and maintain consistent level of growth. Thrive in a fast-paced, high volume atmosphere xxxxxxth a talent to consistently adapt to the needs of the business. Seeking a key management position where I can provide strategic leadership and maximize profits.
Knowledge /Strengths / Leadership
Business Analysis & Process Improvement
Cost Control/Budget Management/P&L
Drive Corporate Initiatives
OSHA and Safety Compliance
Labor / Cost Reduction Methodologies
Managing & Driving Sales Performance
Negotiation, Persuasion, and Communication
Problem Solving/Decision Making
Productivity and Efficiency Improvement
Project Planning/Execution
Public Speaking & Presentation
Secure Buy-In from Staff & Peers
Strategic Planning and Leadership
Superior Knowledge of Industry Trends
Professional History
Chula Vista Resort, Xxxxxx Dells, Xxxxxx (2006 To Present)
General Manager/Vice President
w Lead daily operations activities for a 620 room destination convention, golf and Water Park resort; manage 80,000 square foot indoor/outdoor water park facility, and oversee front desk, food service, reservations, beverage, security, HR and retail departments.
w Manage resort operations from inception; integral in the development of operations policy and procedures, staffing initiatives, licensing, emergency action plans and equipment purchasing.
w Manage vendor bid processes and oversee the construction of multiple aquatic attractions; ensure operational functionality, safety, and efficiency.
w Assembled leadership team for resort operations; recruit, interview, hire and train staff in all departments, created guest service training program and facilitate new employee orientation and performance measurement.
w Develop highly successful group sales program including youth, corporate, and consignment sales.
w Founder and participant in the Dells/Delton area resorts EMS council.
Yyyyyy x. yyyyyy
1711 Valley View Drive ¹ Xxxxxx, XXXXXX xxxxxx
Hxxx-xxx-xxxx ¹Cxxx-xxx-xxxx ¹ abc@xyz.com
WET N XXXXXXLD, Orlando, Florida (1988 to 2006)
Director of Operations (1997 to 2006)
w Managed day to day operations for a busy and popular water theme park location; ensured staffing was appropriate in relation to the number of guests in attendance, oversaw critical safety initiatives and created a customer friendly environment.
w Drove operational excellence in park maintenance, appearance, cleanliness and operability; assembled high performance customer service team and executed aggressive employee development plans to ensure well trained and courteous staff members.
w Managed $8MM annual operations budget and supported marketing initiatives through the development of innovative promotional and sales activities to support revenue and profit goals.
w Oversaw operational activities for Lifeguards, Park Services, Facility Maintenance, Water Quality, First Aid, Security, E.H.S., and Landscaping.
w Acted as Emergency Response Team leader, and attended to crisis situations quickly and effectively.
Certifications/Memberships
American Red Cross Lifeguard, CPR Certification
ASTM F.24 Member
ASTM Standards Writing Task Group, F24.70
Certified Pool Operator, National Sxxxxxxmming Pool Foundation
IAAPA Water Park Committee Chair And Convention Speaker
National Pool & Water Park Special Facilities Lifeguard, CPR
PADI Certified Open Water Scuba Diver
WWA Children s Drowning Prevention Task Group Chairman
WWA Convention Best Speaker Award-2007
WWA Kelly Ogle Memorial Safety Award-2008
WWA Safety Committee And Convention Speaker
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