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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx ,
xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Technical Project Manager
Well-rounded and energetic professional with 24 years of valuable experience seeks
new challenge and opportunity to apply consummate skills as an IT Project Manager.
♦ Key areas of Expertise ♦
Project Management
Vendor Management
Web Based Applications
Conversion Strategies
Outsourcing Development
Vendor Contract Negotiations
System Development & Implementation
System Revisions and Solutions
SOA, SOX, and SDLC Standards
Risk Mitigation
Budget Forecasting
Customer Relationship Management
Telephony Strategies
Hardware/Software Procurement
Application Development
Process Automation
Architecture Design
Programming Specifications
Business Assessments
Inventory Systems
Personnel Management
Leadership & Training
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Professional Profile
Escalate business development through innovative initiatives that increase productivity and revenue growth; adhere to SOA, SOX, and SDLC standards and regulations
Self-motivated with excellent leadership qualities; manage various teams including Business Analysts, Database Administrators, Project Managers and Software Engineers
Organized and detail-oriented; design, manage, implement, and revise systems and applications, identify and develop strategies, and direct various engineering activities
Professional with diverse experience; financial application development, programming specifications, process automation, architecture design, business assessments, and reporting and statistical modeling
Dedicated with proven track record; implemented nationwide Point of Sale cash register system, and established On-Line Inventory Control and Unit Trend reporting analysis
Communicate technical and complex information easily and concisely; provide Customer Relationship Management (CRM)
Demonstrate diagnostic and collaborative problem-solving skills; exhibit proficiency in translating individual needs into responsive, concrete solutions
yyyyyy x. yyyyyyEmployment History
JPMorgan Chase (WaMu), Vice President Information Technology ▪ City, State 1988 C 2009
Technical Delivery Manager/Vendor Manager 2002 C 2009
Delivered Information Technology (IT) solutions and CRM strategies; directed strategic planning, architecture, vendors, and business relationships
Increased annual savings by $500,000; coordinated outsourcing development model to optimize resource flexibility and core competency
Produced $1.2M annual savings in 2008; renegotiated vendor contracts to lower license and maintenance fees
Identified and implemented system changes in the collections payment tracking process; resulted in $1.4M annual savings with an eight month return on investment
Managed teams of Business Analysts, Project Managers and Software Engineers; supported and enhanced Microsoft ASP.Net web based call center applications for both customer service and collections
Member of Conversion Steering Committee who identified and developed strategies to support initiatives; converted 10 million credit card account portfolio
Managed application development for new customer service and collection platform to support TSYS TS1 to TS2 conversion
Established Service-Oriented Architecture (SOA) strategies and standards; integrated SOA with host application
Senior Software Engineer Manager, Customer Service 1998 C 2002
Managed three application development teams; optimized business operations for the call center
Chaired Development Leadership Committee; evaluated tools and SDLC standards, recommended enterprise architecture, collaborated best practices, industry trends, and provided technical direction for the engineering division
Directed three development teams and directed call center applications; 7000 users and over nine national and international sites
Managed call center application enhancements; anticipated, identified and mitigated risk
Reduced costs and increased productivity; established outsource program with offshore organization in India
Oversaw budget forecasting, and staff and salary planning
Deployed application architectures utilizing client/serve, multi-tiered, and browser based techniques
Ensured System Development Life Cycle (SDLC) standards, and compliance with internal and external audit agencies
Increased call center
proficiencies; supported telephony strategies for call automation, and provided
Customer Relationship Management (CRM)
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Additional Employment
JP Morgan Chase (WAMU) ▪ City, State
Systems Development Manager, Home Loan Division 1993 C 1998
Application Development Manager, Secured-Card Division 1992 C 1993
System Analyst/Senior Programmer, Visa Division 1988 C 1992
Tannery West ▪ City, State 1986 C 1989
Data Processing Manager, Programmer/System Analyst
yyyyyy x. yyyyyy
Technical Skills
ASP.Net, Java, SOAP, J2EE, DHTML, XML, C, Visual Basic, DCPA, SOA, SQL Microsoft SQL 2005, Oracle, Sybase, TSYS/ProphIT, ViewStar, FileNet, Unix, WSDL, Visual Studio and .Net
Agile and SCRUM methodologies
SDLC, SOA, and Sarbanes-Oxley (SOX) standards and regulations Cdoes this need to be listed here?
yyyyyy x. yyyyyy
Education & Professional Development
Do you have a degree? Latest school attended? Courses studied? DATE
School ▪ City, State
Training/Certifications C For which did you receive a certificate? :
Project Management ▪ UC Berkeley Extension, Online
Business Process Reengineering ▪ Learning Tree International, Online
XML and Web Services ▪ eLearning, Online
Management Training for an IT Environment ▪ Learning Tree International, Online
Advance Business System Analysis ▪ UC Berkeley Extension, Online
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