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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ abc@xyz.com ~ (xxx-xxx-xxxx

 

career profile

results-oriented customer service professional with 9+ years of solid skill and capacity to handle various functions associated with identifying and meeting the needs of various customers in a fast-paced environment. detailed and dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues and management and produce tangible profits as a result. talent to identify the need for solutions to immediate problems and to encourage a risk-free, positive atmosphere to meet those needs. demonstrated talent for developing plans that successfully meet the objectives of an organization.

 

customer service / account management / trouble-shooting / staff relations / strategic planning

professional development & training / call centers / insurance / warehouse operations

inventory management / accounts payable

 

technical competencies

 

software: fdisk, format, installation of the following operating systems: dos, win 3.1, windows 9x, windows nt 4.0 server/workstation, windows 2000 server/professional, installed/uninstalled various applications including service packs, device drivers, business applications (office 2000).

 

device manager, ms config, system information, boot disks, sysedit, partition magic, antivirus, backup data, safe mode (f5+f8), start up menu, recovery console, scandisk, defrag, autoexec.bat, onfig.sys, and ghost.

 

hardware: windows os, hard disks, modems, soundcards, video cards, chipset drivers, network cards, cd roms, floppy, hubs, cat 5, local and network printing solutions, hp jet administration with hardware.

professional experience

 

comcast, 10/2003 c present

customer account associate / technical support / national help desk

  • engage in a variety of tasks including provisioning the network across the united states, testing new products, generating powerpoint presentations to be released to the markets.
  • troubleshoot and remedy internal problems on the back end for technical support associates.
  • address concerns of call centers, tier representatives, dispatchers, local management center (lmc) personnel, and the commercial sales/repair teams.
  • confirm previous diagnostics, prioritize, and triages issues as well as perform additional root-cause analysis testing to determine solution and fixes.
  • document status in business language suitable for all levels of customer support personnel, from customer service representatives to leaderships.
  • complete advanced-level network diagnostics to remedy network configuration issues from the modem to the internet backbone (e.g. misallocated ip duplicate ip, router configuration, etc.).

 

 

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yyyyyy x. yyyyyy | page 2 of 2

 

ohio casualty group, voorhees, nj

title, 01/2002 c 01/2003

  • communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • answered telephones, directed calls, and took messages.
  • compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
  • operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

 

mobil, lindenwold, nj
title, 01/2001 c 05/2001  

  • received payment for gasoline by cash, check, credit cards, vouchers, or debits.
  • counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • greeted customers entering establishments and maintain clean and orderly checkout areas.


emery worldwide airlines, swedesboro, nj
title, 12/2001 c 01/2001

  • assembled, stamped, and shipped merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranged for the transportation of products.

 

additional experience at dunhill personnel and t&n van service  

education

camden county college, blackwood, nj

a+ net plus course

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

laroi n. sykes

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(708)743-5553 ~ abc@xyz.com

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer 9 years of professional-level client relations experience and strong customer service ability to your organization. as i pursue the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching future goals and objectives.

 

experience as a mortgage loan consultant, customer account specialist, and personal banker is the basis for my confidence that i would be a valuable asset to your organization. my career history consists of vast experience in service practices consistent with the recognition of the sales and service objectives of diverse organizations. throughout my career, i consistently communicate the company s vision to the internal members of the organization so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure those goals are met. additionally, i often advise management on my prepared recommendations for improvements in policies, controls, and new methods, effectively communicating with other members of the team also, verbally and in writing.

 

during my career, i ve gained notable experience leading and training other employees in the appropriate procedures necessary for meeting the needs of an economic enterprise. my professional background also includes:

 

account management / trouble-shooting / staff relations / strategic planning

professional development & training / supervision / customer satisfaction surveys

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

laroi n, sykes

enclosure

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