yyyyyy x. yyyyyy
xxxxxx xxxx , xxxx , xxxxx 00000
driven professional seeking a challenging position in human resources, where expertise in management, interviewing, and procedure implementation will prove instrumental to company success.
ø experienced manager with expertise in relationship management and project supervision.
ø extensive background in staff recruitment and retention.
ø staff training and development
ø dynamic written and oral communication skills
ø organizational and strategic planning
ø management coaching
ø program marketing
ø contract negotiation and compliance
ø knowledge of federal and state employment law
ø excel in recruiting, building and leading top-performing staff.
nielsen company 2008
ø efficiently manage contracts, orders, billing, and templates accurately to ensure revenue stream.
ø successfully utilize templates, automated tools to simplify and streamline reports and administrative processes.
ø consistently ensure delivery of quality customer service vital to sustaining and growing accounts.
ø effectively support cps specialist teams and clientele by providing ad hoc data requests and technical support.
activant solutions, inc 2000 c 2008
market research analyst
ø developed and maintained client relations.
ø consistently monitored and updated consumer panel surveys.
ø responsible for conference call meetings with client service team to collaborate on sales, issues, and data related inquiries.
ø successfully drafted processes for training manuals.
ø effectively trained in select interviewing for accurate, efficient and legally defensible hiring; recruit and interview analyst candidates.
ø efficiently trained, mentored, and supervised new analysts.
technical experience: pc and mainframe applications/software, microsoft office suite.
specific expertise in: paradox relational database, sql, cognos business intelligence software
california state university, hayward, ca 2000-2004
bachelor s of science in business administration
minor in human resources management
san joaquin delta community college, stockton, ca 1996-1998
associate of arts general education
pi sigma epsilon, honorary fraternity for sales, marketing, and management.
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