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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile business professional eager to contribute broad-scope retail sales experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

assertive, proactive retail manager with proven ability to generate sales, develop dynamic personnel teams and grow existing clientele base. recognized as quick learner with natural sales ability. exceptional ability to identify and anticipate customer needs. experienced in persuasive communication; able to express ideas in ways that lead clients to understand sales presentations. recognized ability to express complex thoughts in creative and vibrant sales appointments; ensure key points are communicated clearly and effectively in both written and oral communications.

 

~ key achievements ~

 

  • offer solid and progressive experience as a general manager with a proven commitment to company growth and success.
  • proven track record of establishing rapport with clientele, district managers and area businesses to further company sales and market presence.
  • effectively identify and capitalize on opportunities to penetrate and develop new market opportunities.
  • skillful at performing independently or within a team to exceed all operational goals and objectives.
  • dynamic communication, presentation, and relationship management skills.

professional experience

 

general manager petco new mexico                                                                                               2008-2009

  • hand-selected to manager failing store, efficiently transforming negative-performance store into retail success.
  • successfully lead company from negative budget to over 25% increase in budget, 8% increase in average ticket; overall comps raised from 3.3% comps to 29.9%.
  • consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.

 

general manager petco california                                                                                                  2007-2008

  • sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and hr to district-wide training, vendor relations and accounting/finance support.
  • effectively implemented loss prevention strategies, reducing shrink from 2.6% to 1.9%.

 

general manager petco california                                                                                                  2004-2007

  • successfully steered sales operations to generate high volume growth and revenue and reduced shrink from 4.8% to 2.2%.
  • effectively hired, trained and directed staff, including team leads, assistant managers and store managers, and actively collaborated in operational functions such as evaluating performance and providing guidance/mentoring.
  • recognized as number one in district for fund raising operations on behalf of the petco foundation.

 

team lead/assistant manager petco california                                                                              1998-2003

  • consistent track record of promotions for exceptional on the job performance and leadership ability.

 

bar manager club 21 california                                                                                           1995-1998

  • effectively managed a broad range of operations, including personnel hiring and training, supply purchasing, menu planning, and event management to ensure client satisfaction.

professional education

 

certified district trainer course                                                                                                        2005

 

manager achievement courses petco                                                                                       2003

pet core, loss prevention, customer service, p&l, animal care, inventory management, payroll tracker, grooming management, staffing, and personnel training.

 

certifications in valcom, glx & pbx systems associated technical college anaheim, ca                 1977

 

coursework in real estate, physical fitness & psychology cypress college cypress, ca                    1976

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