Results-driven Technology Executive eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at proactively identifying potential challenges and providing creative solutions.
Technology Operations Oversight • Call Center Operations • Troubleshooting • Project Management
Server Based IVR • Main Frame Applications • Timeline Adherence • Program Implementation
Technology Benchmarking • Viability and Longevity Planning • Business Expansion
Disaster Recovery • High Level Documentation
Strong analytical background with the ability to work independently on multiple projects with specialized experience in technology project oversight, information management, financial analysis and budgetary planning, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Possess strong organizational and analytical skills and highly adaptable in quickly changing technical environments.
Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
Knowledgeable in numerous facets of business operations thus aiding in bottom line revenue increases.
Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Technical software knowledge of COBOL, CICS, ICL, InVision Studio, General Networking, General Telecommunications, CTI, FTP, MS Office Suite.
Technical hardware knowledge of IBM 3090 MVS mainframe, Sperry Univac 2200 series main frame, as well as various open system servers.
Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Regularly implement software development life cycle policies and procedures.
Manage and support multiple projects as well as designs and writes new software components.
Redesigns existing components by analyzing and identifying areas for improvement.
Integrates internal and external components for successful deployment.
Maintain systems by monitoring and correcting software defects.
Write technical and operational documentation expertise.
Consult clients/colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information.
Problem identification and development of solutions to meet the needs of the project
Resolve issues quickly through careful data analysis including technical and functional information.
Senior Lead Programmer Analyst C Call Center Systems
Primary responsibilities: Responsible for the integrity, reliability, and availability of the Bank s automated Interactive Voice Response (IVR) Platform.
Program all requested IVR application enhancements and install into the production environment.
Maintain IVR main frame CICS and batch program core system interfaces.
Diagnose and troubleshoot any technical issues that may arise in the Call Center environment.
Manage platform upgrades by directing Vendors and all relevant IT related areas.
Lead Programmer Analyst
Primary responsibilities: Assigned to the programming team responsible for designing, coding, and working with vendor interfaces to bring the bank s first generation of internet banking to market.
Primary responsibilities: Initially hired to assist an experienced team to introduce Image Statements to our customer base.
Primary responsibilities: Charged with analyzing and streamlining user department functions through the development of online transactions designed to minimize manual effort and eliminate unnecessary paper forms.
Responsible for all tasks in the area of computer operations.
Bachelor of Science C Business Administration / Minor C Management Information Systems, Samford University
Associate in Applied Science C Data Processing Technology, Jefferson State Junior College
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