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yyyyyy x. yyyyyy                                                                 

    0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              

highly motivated, resourceful client services professional eager to contribute superior communication, organization, and problem-solving skills toward supporting the employer in optimizing financial and operational performance


ø  offer extensive client relations and operational management experience with expertise in a broad range of functions

ø  dynamic communication, presentation, and relationship management skills; ability to efficiently assess and respond to client-specific needs

ø  answer calls and respond to customer inquires; proficiently and courteously explain policies and procedures

ø  expertly analyze, evaluate, and negotiate contracts; ensure compliance with terms specified in agreements

ø  thorough attention to detail and emphasis on diligent documentation; generate forms, reports, correspondence

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  accurately assess property value and develop competitive price opinions; advise and assist clients with appraisals, financing options, credit repair strategies, and credit or loan terms

ø  experience in all aspects of owning and operating successful, fast-paced real estate and contracting business including hiring and training staff, payroll administration, marketing and advertising, coordinating external agencies and contractors

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

associate broker, bob parks realty, murfreesboro, tn                                                  2/08 c present


broker/owner, vintage realty group,murfreesboro, tn                                                  4/03 c 2/08


contractor/owner, vintage contractors, murfreesboro , tn                                             5/06 c 2/08


affiliate broker, bob parks realty, murfreesboro, tn                                                     11/99 c 4/03

affiliate broker, folk jordan better homes and gardens, murfreesboro , tn                     6/97 c 11/99


affiliate broker, clark maples realty and auction co., murfreesboro, tn                          3/93 c 6/97

auto underwriting department, state farm insurance company, murfreesboro , tn          1/88 c 6/93


ba in management and human relations, trevecca nazarene college, nashville tn         1995


~ professional licenses & certification~

residential contractor's license, state of tennessee                                                      2006
broker license, tennessee real estate commission                                                        2003

paralegal certificate, southeastern paralegal                                                                   1999

affiliate broker license, tennessee real estate commission                                            1993

~ affiliations~

member, middle tennessee association of realtors

member, tennessee association of realtors

member, national association of realtors

member, rutherford county chamber of commerce

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