Dynamic, ambitious and personable Management Candidate with a track record of leading business development, staff training and customer relations initiatives in a fast-paced setting.  Solid leadership skills with the ability to drive process improvement activities, optimize staff performance and ensure compliance for marketing and merchandising requirements. Core competencies include:

Inventory Management/Purchasing

Sales Management/Business Development

Team Building and Employee Training

Business Analysis & Process Improvement

Strategic Planning and Leadership

Productivity and Efficiency Improvement

Negotiation, Persuasion, and Communication

Merchandising and Marketing Strategies

Mayorga Coffee (Shady Grove Hospital), Rockville, XXXXXX - Store Manager                          2008 to 2009

   Provided leadership and oversight for day to day business operations; maintained accountability for all ordering, customer service, cash flow management, and employee development.

   Increased year over year sales by 100% through strategic customer service initiatives, strict labor control and increased customer satisfaction, referrals and repeat business.

Jeanne's Shoes, Bethesda, XXXXXX - Sales Advisor                                                                         2005 to 2008

Stride Rite Wheaton, XXXXXX - Sales Advisor                                                                                 2004 to 2005

   Interacted with children and parents to select shoes; gained the trust of cooperation of customers through solid understanding of products, fashion trends and proper fitting.

   Collaborated with management team to manage inventory, purchasing, merchandising standards and customer service goals.

   Contributed toward meeting business and operational goals by assisting in scheduling, cost containment strategies and promotions.

Stride Rite Wheaton, XXXXXX - Sales Advisor                                                                             2004 to 2005

   Gained significant insight into helping children establish the correct fitting for regular and orthopedic shoes; monitored and managed cash and credit transactions, end of day balancing and reconciliation.

Washington Engraving Northwest, DC - Sales Consultant                                                2003 to 2005

   Provided outstanding customer service and increased sales opportunities by helping clients identify the products that best fit their needs.

   Processed sales transactions, answered telephone inquiries and provided day to day administrative support.

Factory Card & Party Outlet Wheaton, XXXXXX - Shift Manager                                                   2000 to 2003

   Led business operations activities for a busy outlet; created a customer focused environment, trained and mentored staff, and assembled a high performance team.

   Ensured 100% compliance with all corporate standards for merchandising, policies and training; processed payroll and reconciled register transactions.

Education:  Xxxxxx College, Takoma Park , XXXXXX - Bachelor of Arts, Social Work