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yyyyyy x. yyyyyy    

1902 bigelow avenue, north apartment 101

seattle, wa




career objective                              


performance-driven operations manager eager to contribute progressive experience in maximizing operational efficiency, productivity, and bottom-line profitability toward supporting dynamic organization.




ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous projects with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen.

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency and tenacious commitment to results.




  achieved employee of the month award with bay alarm company in february, april, and october of 2006 as well as october 2007.

  recognized for going above and beyond duty to achieve bay alarm company goals and received branch service award in 2007.

  held pivotal role in structuring and implementation of new ontario branch for bay alarm company.


professional experience                


road apparel-seattle, wa                                                                                                 2008 to 2009

sales representative

  delivered superior customer service within high-volume retail environment, performing cashwrap and front-of-store functions as necessary while organizing shipments to outside buyers.


bay alarm company-van nuys, ca                                                                                    2006 to 2008

customer service representative (2006) / operations coordinator (2007 to 2008)

  conceptualized installation and scheduling plans to accommodate 6- to 10-member team of installers and subcontractors, including all clerical support and coordination with clients and sales representatives.

  resolved all customer inquiries regarding service, installations, and maintenance, directly supporting central station with efficiency and profit optimization goals.


shop tech / regional shop tech (2006 to 2008)

  demonstrated strong project planning and management skills in effectively steering shop operations, supporting both los angeles and ontario branches.

  facilitated acquisition and maintenance of all tools, alarm devices, and other materials required by field and office teams.

  oversaw daily processing of all shipments, consulting with vendors and agencies to resolve all late deliveries and verify product accuracy.


sales representative (2005) / sales coordinator (2006)

  outlined and prepared contracts for sales department while promoting new security systems through self-generated and company-provided leads.

  maintained top customer service levels through timely resolution of inquiries and complaints.

  compiled sales leads and statistics and prepared correspondence and proposals as well as commission reports.

**    ***    **

further experience as intern for portola group providing office support and client records management.


education & activities                     


washington state university-pullman, wa

bachelor of arts in sociology, minor in history



























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