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Yyyyyy x. yyyyyy                                       0000 xxxxxx xxxx , xxxx , xxxxx 00000




Career Objective                                                                                            


Proficient IT Professional eager to contribute technical expertise as well as strong project management and communication skills toward actively supporting an organization in maximizing performance.




Ø  Offer comprehensive academic background in web and computer science technology, with a certification in basic, analog and digital electronics.

Ø  Progressive experience in sales and operations management, with solid customer service background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Exceptional ability to research and evaluate IT trends and products and use findings toward designing and executing innovative strategies.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.


Education & Professional Training                                                            


  B.S. General Studies, Focus on Web Technology (In Progress) - University of Connecticut (Groton, CT), Graduating in 2009.

  A.S., Computer Science Technology - Three Rivers Community College (Norwich, CT), 2003-2007. Achieved honors in 2003 & 2004.

  Certification in Basic Electronics, Analog Electronics & Digital Electronics - Cafam (Bogot , Colombia), 2000.

  Notary Public, Certified to use a Medallion Signature Guarantee Stamp.

  Leadership Fundamentals 3-month training - Bank of America.


Professional Experience                                                                               


Bank of America                                                                                                           2002-Present
Assistant Manager - Groton, CT (2007-Present)

  Contribute dynamic leadership skills in managing all aspects of daily sales and service fulfillment, with full accountability for the effective administration of operations and compliance.

  Exhibit strong managerial qualities toward serving as Acting Manager in support of company operational needs.

  Achieved Perfect Attendance award.

Banking Center Manager - New London, CT (2007)

  Led and directed a team of sales and service professionals to meet and exceed sales goals and service targets.

  Collaborated directly with customers to identify and satisfy their financial needs.

  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

Sales & Service Specialist - New London, CT (2006-2007)

  Proficiently developed and executed sales strategies supporting enterprise-wide operations, instrumental to maximizing opportunities for potential sales.

  Applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.


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Yyyyyy x. yyyyyy                                                                                                           page 2 of 2



Bank of America                                                                                                           2002-Present

Teller Coordinator - New London, CT (2005-2006)

  Effectively coordinated and managed a team of dynamic banking personnel, with strong focus on optimizing productivity, efficiency and quality of services.

  Relied upon to lend expertise toward actively mentoring new hires, playing a solid role in supporting the development of top-performing team members.

  Spearheaded diverse administrative activities including recruiting, training and performance evaluation.

Senior Teller, Bank of America/Fleet Bank - New London, CT (2003-2005)

  Effectively facilitated daily banking functions to protect bank interests, ensuring strict adherence to policies and procedures.

  Actively corrected teller and customer transactions and maintained sole control of Bank assets such as cash vault and ATM.

Teller, Fleet Bank (taken over by Bank of America) - New London, CT (2002-2003)

  Promoted cross-selling of value-added products to customers and efficiently processed transactions timely and accurately.


Best Buy - Waterford, CT                                                                                               2006
Counter Intelligence Agent

  Identified and addressed hardware and software issues and created proactive upgrades and enhancements for optimal results.

  Successfully applied IT expertise toward strategically containing threats, risks and vulnerabilities compromising customers computing environment integrity.


Technical Skills                                                                                              


HTML/XHTML, XML, CSS, JavaScript, PHP, MySQL and UNIX/LINUX; C++, Java, VB .Net, Dreamweaver, Photoshop and SQL.








Yyyyyy x. yyyyyy                                       0000 xxxxxx xxxx , xxxx , xxxxx 00000














Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in Information Technology and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by the accompanying resume, I have extensive experience in operations and customer relations management.  I also have a comprehensive academic IT background in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.  To complement my experience, I am currently pursuing a Bachelor of Science Degree with a Focus on Web Technology.  Also, I offer an Associate of Science in Computer Science Technology, as well as a Certification in Basic Electronics, Analog Electronics and Digital Electronics.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy




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