accomplished retail manager with more than 18 years experience for large-scale apparel chains. consistently drive business development by creating innovative merchandising displays, developing training programs for sales staff, and leading buying operations to ensure optimal stock according to current industry trends. experienced in directing grand opening operations for new store locations. possess excellent customer service, budget administration, and visual merchandising skills. desire to obtain a district manager or corporate buyer position.
the vintage club, indian wells, ca 01/2002-05/2010
director of merchandising
oversee retail buying operations to acquire goods such as women s, men s and children s apparel as well as gift items for the golf club of a private country club, maintaining a current open to buy.
direct recruiting activities by hiring and training a sales staff of 6.
create and administer annual budget for sales, cost of sales, payroll, and operating expenditures.
promoted to director of merchandising in 2008.
promoted from receiving manager to golf center manager in 2006.
recognized for providing excellent customer service including special orders.
homegoods, bermuda dunes, ca 07/2001-01/2002
led operations for the grand opening of the encinitas store, the first store opened in the region.
spearheaded recruitment, hiring, and training to develop a talented staff consisting of 35 employees.
devised and set up visual merchandising displays of hard goods and ensured new merchandise was properly stocked on a daily basis.
completed store schedule to maintain optimal productivity and sales according to current business trends.
provided superior customer service by resolving issues quickly and to satisfaction.
la quinta resort, la quinta, ca 10/1999-07/2001
selected to direct grand opening operations as well as manage a polo ralph lauren store and a greg norman store.
received promotion within the first year of employment, also overseeing the grand opening and management of a tommy bahama store.
managed all hiring and training of sales staff for all 3 stores.
created and set up all visual merchandising displays.
partnered with industry buyers to ensure a proper mix of merchandise in each store, assisting with buying operations in the polo and greg norman stores.
analyzed industry trends and sales figures to plan monthly sales goals for each store.
maintained excellent customer service to ensure repeat and referred business.
polo ralph lauren outlet store, cabazon, ca 01/1996-10/1999
promoted from assistant manager and participated in store opening by hiring, training, and developing a staff of 50 salespersons as well as training new store managers by traveling to their store locations.
conceptualized a training program targeted for large-volume stores based on a program adopted regionally.
devised and implemented all visual merchandising displays.
collaborated with corporate buyers to ensure a proper merchandise mix.
participated in the corporate assistant manager super star program for assistant managers on the fast track as well as the corporate trouble-shooting committee.
revitalized poor performing store operations by assessing issues and implementing new processes to improve customer service, merchandising, and sales.
liz claiborne outlet store, cabazon, ca 04/1995-01/1996
the vintage club, indian wells, ca 09/1992-04/1995
junior league of palm springs desert communities, fundraising chair
served for 2 years.
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