qualification summary

 

proven leader and professional with 15+ years of experience including customer service, mechanical/electronic assembly, and soldering. highly efficient in creating and maintaining a positive flow of work by utilizing what resources and facilities are available. long-respected for advanced abilities in utilizing ohm/volt meter, relationship management, business development, product knowledge, and client relations. quickly reduce complex situations and deploys business instinct to present logical plans then delegates effectively, remains committed to outcome, and embraces flexible ways to achieve goals.

 

accounting / bookkeeping / customer service / mechanical and electronic assembly

technical support / teambuilding / leadership / technology integration

 

technical competencies: word, excel, windows (95 c vista), and type 30wpm.

career history

 

maxtor corp. /seagate corp., longmont, co

computer telephone support technician, 01/2006 c 10/2007  

         answered user inquiries regarding software/hardware operation to resolve problems with maxtor 1 touch manager, maxblast4, and backup software (retrospect) applications.

         understood materials and procedures, or trained users in the proper use of hardware or software including vantive, remedy, and appropo.

         installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

         prepared evaluations of software/hardware, and recommended improvements or upgrades.

         referred major hardware or software problems or defective products to vendors or technicians for service.

 

western sugar factory, scottsbluff, ne

mechanics helper, fireman, and forklift operator, 10/2003 c 11/2005

         contributed expertise to develop medical maintenance standard operating procedures.

         disassembled malfunctioning equipment and removed, repaired and replace defective parts of factory equipment.

         ensured the coal furnaces which generated the electricity for the factory full and clean.

         evaluated technical specifications to identify equipment and systems best suited for intended use based on specifications, user needs, and technical requirements.

         examined equipment and facility's structural environment and checked for proper use of equipment, to protect staff from electrical or mechanical hazards and to ensure compliance with safety regulations.

 

sykes enterprises, scottsbluff, ne

internet technician, 09/2002 c 07/2003

         engaged in special project work, problem solving, monitoring, and troubleshooting customer connection, e-mail (outlook express), and computer problems.

         entered commands; observed system functioning to correct operations and detect errors.

         maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.

 

aspen personnel services, longmont, co

assembler/test technician (temp. position) colorado medical tech, 03/2000 c 06/2002

         assembled the final assembly of the (s.s.m. s) system support module, which was a part of the m.r.i. s for (g.e.) general electric to pass quality control guidelines.

         quickly promoted to test tech 1; tested the final assembly of the s.s.m.s, using an (a.t.e.).

         demonstrated expertise utilizing signal generator, oscilloscope, multi meter, spectrum analyzer, and calibration.

         gained certification in component i.d. and i.p.c. standards, through black fox of colorado, and completed hazmat training.

 

safeway inc., longmont, co

all purpose clerk, 11/1989 c 12/2000

         received, stored, and issued sales floor merchandise.

         stocked shelves, racks, cases, bins, and tables with merchandise and arranged merchandise displays to attract customers.

         itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

education

1 year at western nebraska community college, sidney, ne

gpa: 3.5/4.0