career objective

 

results-driven and solutions-focused team player eager to contribute dynamic customer service, strategic analysis, policy / procedure development, and team building skills toward supporting an employer in the maximization of operational profits for continued business success.

 

profile

 

ø  merge strong decision-making abilities with solid leadership attributes, successful interpersonal relationship-building techniques, and exceptional written / verbal communication talents.

ø  demonstrate dynamic prioritization skills, including quickly identifying and resolving daily problems in a proactive manner while maintaining exceptional work ethics.

ø  foster cooperative teamwork across a multitude of personnel levels while empowering associates to make decisions to reflect positively on customer satisfaction and company well-being.

 

professional experience

 

ø  optimally serve as the primary contact for all customer service issues and organizational communication, including performing effective resolution of escalating situations while consistently building and maintaining exceptional customer relations at all times.

ø  spearhead the development of dynamic new business ventures, along with efficiently conducting essential tests and coordinating all project plan deliverables to meet scheduled organizational objectives and deadlines.

ø  successfully liaise with production management to ensure that service level agreements are met, as well as collaborating with it support personnel to implement best practice methodologies and continuous improvement programs to achieve superior customer service.

ø  prepared necessary daily internal and external reports for executive-level management, along with actively assisting with documentation processes for new operational projects and performing accurate review and approval of client-based monthly billing invoices.

 

ø  oversaw comprehensive aspects of over $200,000 in monthly loan processing, including providing objective financial consultations, monitoring interest rate fluctuations and changing guidelines, and creating and implementing strategies to increase closing rates while meeting all organizational compliance standards.

ø  appropriately disclosed key information to clients in order to build positive long-term customer relations and develop new business opportunities for continued marketplace presence.

ø  contributed superior organizational liaison skills by coordinating valuable relationships with title companies, realtors, and underwriters to achieve a seamless operational process.

ø  achieved inclusion within a group of top five staff performers with the highest overall revenue and revenue-per-lead companywide, along with attaining team-oriented recognition for successfully reconstructing fha-approved loans which led to a 50% increase in revenue-per-loan.

 

ø  maintained responsibility for international daily account transactions and monthly account evaluations / analysis, including overseeing collections, state / use tax compliance, and payables / receivables.

ø  proactively created a compliance-based procedure for california state use tax, along with implementing companywide departmental policies which resulted in the ability to improve audits and avoid penalties.

ø  accurately organized internal customer contacts, analyzed corporate transactions, and consistently performed compliance guidelines implementation and maintenance for all departments.

ø  effectively authored comprehensive collections and closing process manuals which created a cohesive strategy to increase overall satisfied accounts, lower outstanding receivables, and meet all set deadlines.

 

education and computer proficiencies

 

bachelor of science in business administration finance                                  san jose state university

 

microsoft office (word / excel / outlook) • microsoft project • microsoft visio • calyx / point

softrax financials • crystal reports database software • microsoft quicken

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding operational / customer service support role, and am submitting my resume for your review.

 

i am a results-driven and solutions-focused team player who is eager to contribute dynamic customer service, strategic analysis, policy / procedure development, and team building skills toward supporting an employer in the maximization of operational profits for continued business success.  i have the ability to merge strong decision-making abilities with solid leadership attributes, successful interpersonal relationship-building techniques, and exceptional written / verbal communication talents to achieve a seamless organizational process.

 

you will find me to be an enthusiastic professional who fosters cooperative teamwork across a multitude of personnel levels while empowering associates to make decisions to reflect positively on customer satisfaction and company well-being.  in addition, i am confident that the combination of my exceptional time management skills and demonstrated capability to quickly identifying and resolving daily problems in a proactive manner while maintaining exceptional work ethics will prove be incredible assets to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy