yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
senior-level it specialist eager to contribute comprehensive technical knowledge as well as dynamic leadership, flexibility, and project administration talents toward actively supporting a progressive organization in optimizing results. offering exceptional talents in systems administration, it security, troubleshooting, and support.
~ qualifications snapshot ~
dynamic skills in client relations, systems set-up, configurations, migrations, installations, troubleshooting, and repair; possesses cross-platform (mac/pc) proficiency.
ø excel in advanced hardware, software and networks including netiq, windows nt 4.0, enterprise sms, and citrix.
ø extensive and successful background in providing high quality and efficient technical support in telecommunications and it sectors.
- solid credentials
ø certified novell administrator 3.12
ø microsoft certified professional (mcp)
ø apple macintosh, ibm and zenith certified
highly adaptable; quickly master new roles, responsibilities, technologies and environments.
ø appointed change meeting representative in recognition of dynamic performance; facilitate accountability for individual performance by promoting pre-meeting interface amongst staff to ensure accuracy of changes; actively collaborate in entire change management process.
ø selected to mentor staff in preparation for progression into team leadership and management; began providing one-on-one guidance to tech associate in 2009.
superior blend of analytical, problem solving, organizational, and prioritization skills.
reputation for integrity, a collaborative work ethic, and strict attention to deadlines and details.
~ professional experience ~
eddie bauer corporation, 2006 to present
systems analyst & administrator
retained upon completion of brief temporary assignment (via tek systems) which required collapse of nt 4.0 domains into active directory 2003 domain, and substantial migration involving 600 users, 300 servers, and numerous printers.
substantially reduced application maintenance cost as well as application footprint on pcs and servers while concurrently delivering enhanced antivirus experience for associate community through strategic migration of enterprise to trend micro 10.0 antivirus.
streamlined operations by eliminating 20 physical servers through efficient installation of additional vm ware 3.5 environment at groveport facility.
enhanced performance by reducing physical server hardware by 20 servers in main it center.
championed design and installation of enterprise-wide windows system update services (wsus) 2.0 and facilitated migration to version 3.0 in 2007.
seamlessly upgraded systems insight manager for hp from version 7 to 5.1.
exercised solid critical thinking abilities to plan and institute enterprise-wide hardware monitoring of all wintel server assets inclusive of 3 remote sites in u.s. and canada.
~ page 1 of 2 ~
yyyyyy x. yyyyyy ~ page 2 of 2 ~
eddie bauer continued
administered wintel servers for payment card industry (pci) and navigated first year sarbanes oxley (sox) implementation during eddie bauer s initial public offering.
defined security baseline(s) on all sox/pci compliant servers using local security policies and group policy objects (gpos).
demonstrated first-rate technical acumen in creating and recommending polices for ad group development, password change, and security folder access of sox servers.
resourcefully installed microsoft operation manager (mom) to strengthen wintel server monitoring including biztalk and workforce management server farms.
introduced symantec 11.x endpoint protection to replace obsolete versions and enhance virus detection and prevention.
decreased total cost of ownership and maximized new server assets by initiating corporate-wide standard to co-host applications.
united states cellular, 1996 to 2006
systems analyst iii
brought on board to plan, oversee, monitor, and effectively manage network operations.
applied sharp multi-tasking expertise to administer 350+ servers in windows ad network infrastructure and windows nt 4.0 domains.
merged strong communication and interpersonal skills in providing continuous software and hardware support to end users inclusive of corporate e-mail and telephone systems.
exhibited versatility in concurrent roles as enterprise sms, netiq appmanager, and citrix administrator; diligently monitored servers and deployment of software packages to 8000+ users in six regions.
skillfully oversaw corporate/regional sms servers and a 145-server citrix farm.
spearheaded level iii support to regional lan administrators and technicians extensively using technologies such as sms, citrix metaframe, presentation server 4.0,netiq appmanager, netiq security manager, ms exchange and windows nt 4.0, 2000 and 2003 servers.
~ prior experience ~
network administrator, fuji america corporation
systems engineer, chicago computer company
senior technician, corporate media graphics
electronic warfare system specialist, united states air force
~ education ~
associate s degree in electronics
nt core technologies
sms sql v7.0
windows 2000 network infrastructure
windows server 2003
windows server 2003 active directory
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