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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Project Manager / Technology Trainer / Business Development Professional


Senior Project Manager with expertise in Software and Technology Sector, Data Analysis, Client Relations, and Process Training eager to contribute extensive technical skills to the success of a progressive organization.


Qualifications Profile


Ø  Strong technical background with the ability to work independently on multiple projects, with specialized knowledge of project lifecycle management, extensive data analysis, technical and functional aspects and deliverables for software and system development, upgrades, and integration processes.

Ø  Effectively lead top-performing teams in concerted efforts to maximize company revenues.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Proven ability to adapt and develop necessary skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software systems including MS Office, MS Project, Excel (expert at spreadsheet formulas, Pivot tables, and data merging functions), as well as Windows XP and Vista. 


Functional Competencies  


Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.

Ø  Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

Ø  Act as primary point of contact during project implementations to ascertain timelines, resources, objectives and other staffing requirements.

Ø  Possess thorough understanding of software development from requirement gathering to design to development to testing to deployment.

Ø  Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues at routine builders meetings for prompt resolution.

Ø  Regularly schedule reviews and tracks progress of particular projects.

Ø  Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

Ø  Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 

Ø  Coordinate departmental communication of projects as well as implement and support various corporate initiatives.

Ø  Collect and analyze data necessary for comprehensive market and competitive analyses.

Professional Career Track


Regional Project Manager, Volt Services Group                                                                 2005-Present


  Main responsibilities include designing and executing comprehensive programs to aide in the long term viability and future development of the company.  Specific projects and functions include;

  Successful global applicant tracking implementation with a configured online requisition, timekeeping, invoicing and reporting, utilized by  60 staffing vendors and 100 Independent contractors, and 300 contractors  in the contingent workforce.

  Successful 1099 application implementation for online requisition, screening and invoicing.

  Assists with identifying and documenting Functional Requirements, for creating the Business Requirements Document (BRD).

  Create UAT test scripts and conduct end-to end testing to ensure applications and new functions meet specifications.  Identify variances from standards and suggest modifications. Document and communicated test plans. Define and coordinate set-up of testing environments needed. Provide regular project updates on project testing status, metrics and issues.

  Create application training documentation Reference manuals, quick reference guides

  Develop, schedule and conduct training of customers, onsite personnel, and vendors, in person, one on one, and via-LiveMeeting.

  Participate in managing customer relationships, interfacing primarily with contacts in Human Resources, IT, and Volt s local and corporate operations.

  Monitor clients consolidated billing process. Troubleshoot issues and implement solutions

  Create and prepare customized cost savings, accrual, spend and performance metrics reports.

  Perform research on various systems to resolve customer issues, recommend solution, and corrective action.

  Establish and maintain project documentation. Perform administrative activities such as coordinating logistical issues and status reporting.


Regional Trainer, Volt Services Group                                                                                       2001-2005


  Acted as primary point of contact during project implementations in all phases. UAT data conversion, go-live, and training issues for ATS within Northern California.

  Participated in UAT testing for internal applications.

  Participated in the creation of training materials and full application manual.

  Conducted 3 day training classes for region wide certification for all branch and onsite personnel.

  Assisted branches in data validation processes and timelines for training for company wide system conversion.

  Assisted in developing training courses for electronic timekeeping and MS CRM

  Created beginner and advanced courses for MS Excel including practice sets training manuals and practice sets of real work functions charts, formulas, mail merge, pivot tables. 

  Developed and implemented new training as needed.

  Provided training to regional and branch personnel

  Maintained training calendar for the region to indicate what training will be provided and when

  Advised regional management and training management of on-going issues or areas of concern.


Program Manager, Apple Computer                                                                                           1999-2001


  Acted as liaison and represent Volt and the client in a professional, courteous and knowledgeable manner.

  Use MS Excel to develop electronic timecard meeting the CA labor law requirements, eliminating the need for paper timesheets at the site.

  Met with client managers and potential clients on a regular basis to monitor quality, assess upcoming needs.

  Designed creative solutions to meet customer challenges, increase margins/business, and improve retention.

  Worked with client managers to address employee relations issues in a confidential and objective manner.

  Communicate information, respond to inquiries and issues with branches and field employees.

  Conducted in house performance reviews.

  Provide counseling and coaching to client managers and employees on performance issues.

  Document all personnel issues and maintain personnel files up-to-date.

  Educated client managers on employee relations role, minimizing co-employment.


Onsite Coordinator, Hewlett Packard                                                                                        1997-1999


  Acted as the Volt representative in a managed service onsite program.

  Provided successful implementation of the first swipe card time entry system at HP for company.

  Addressed, investigated and resolved employee relations issues.

  Escalated to and participate with Corporate HR in resolving employee relations issues of non-compliance to employment laws and regulations.

  Communicated information, respond to inquiries and issues with branches and field employees within a 48 hour period.

  Provided counseling and coaching to client managers and employees on performance issues.

  Documented all personnel issues and maintain personnel files up-to-date.

  Obtained and assisted in the completion of job descriptions, salary ranges, performance reviews and salary increases.

  Completed timely data entry of required data into company s automated systems and maintain consistency and integrity of data.


Additional Experience


- Head Instructor, US Tae Kwon Do Center                                                                                    


- B ranch Manager, Terminex International 



Academic & Training Credentials


n B.S. - Business, Montana State University



Yyyyyy x. yyyyyy









Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years within the housing and real estate sector as a project manager and business development expert in various forms.  I have also worked as a technical advisor in numerous capacities, so I understand this subject matter from many different levels.  I am eager to apply my specialized skill set in communications, marketing, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike.

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Yyyyyy x. yyyyyy




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