Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

Results-driven, solutions-focused and detail-oriented team player desiring a challenging and rewarding Executive-Level IT Network Operations Management role within a progressive and dynamic organization.

 

 

Ø  Offer over 13 years of solid combined experience in Information Technology and Operational Management roles, including expertise within Network Security, Database Development, Strategic Analysis, Training / Development, and Client Relations / Customer Service Support capacities.

Ø  Present an established record of formulating strategic organizational plans, implementing operational business changes, and delivering successful process improvements to enhance overall operational efficiency and achieve optimal product quality.

Ø  Demonstrate exceptional interpersonal relationship-building techniques with both customers and subcontractors to ensure superior organizational service levels as well as continued operational success.

Ø  Contribute precise problem-solving proficiencies, superior analytical abilities, sharp troubleshooting techniques, and excellent written and verbal communication skills to any professional information technology environment.

Ø  Adept at creating and implementing optimal methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.

Ø  Foster synergistic teamwork across a multitude of personnel levels, while concurrently empowering associates to make decisions to reflect positively on customer satisfaction and corporate well-being.

Ø  Expert at performing independently or within a team-oriented environment to exceed all operational goals and information technology-based objectives.

 

~ Key Technical Abilities and Professional Certifications~

 

Skilled in the Installation, Configuration, Administration, Troubleshooting, and / or Repair of the Following:

Microsoft Windows 95 / 98 / ME / 2000 / XP / NT

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Microsoft Access 2000 / Microsoft XP / Microsoft 2003 / MySQL 5.0 Databases

VPN / Dial-up Configuration / TCP / IP LAN Network Connectivity

Hardware Installation, Upgrades, and Support of PCs and Peripherals

Imaging Systems and Software (i.e. Ghost Power / Power Quest)

GSS Ticketing System (Global Service System) / Peregrine Service Center

 

CompTIA Certified in the Following:

A+ / i-Net+ / Network+ / Security+ / Server+

 

Achieved Certification in the Following:

Microsoft Access 2002 / Microsoft Visual Basic for Access

 

 

Kellogg, Brown and Root Government and Infrastructure, Iraq

Ø  Oversee a high-performance desktop support staff, including motivating employees to achieve optimal performance and delegating tasks to allow individualized work-related confidence, while ensuring the completion of all organizational goals.

Ø  Achieve dynamic operational success by providing the necessary guidance to effectively resolve complex desktop configurations, software, and hardware problems, as well as develop innovative work processes to improve organizational quality, enhance personnel performance, and achieve exceptional customer service levels.

Ø  Cost-effectively manage team-based expenditures in accordance with an established departmental budget to achieve continual operational success.

Ø  Actively serve as a coordinating liaison with IT support groups to solve repetitive problems.

 

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Kellogg, Brown and Root Government and Infrastructure, Iraq (continued)

Ø  Successfully provided direct support for over 800 users, including proactively assisting with IT assets and government compliance agency investigations, i.e. DCMA.

Ø  Maintained responsibility for various IT functions, such as performing service administration to supply user access and permission, as well as recording all site-based contractual company information as necessary.

Ø  Directed all database support efforts for base-oriented company projects, including evaluating, improving, and integrating new applications, along with developing highly effective team-driven systems to achieve superior resolution of customer issues.

Ø  Spearheaded the implementation of state-of-the-art technology which improved the overall tracking of computer- and printer-based assets for enhanced accountability and a reduction in contractual losses.

Ø  Strategically restructured the reporting and resolution of critical hardware and software programs to significantly reduce service response time from up to 24 hours to an optimal 30 minutes.

 

Lear Siegler Services, Inc., Balad, Iraq

Ø  Proactively developed a custom stand-alone and networked Access database for program management and regional corporate sites which supported over 1,400 employees, including authoring the Standard Operating Procedures and creating an essential database back-up program for all company-oriented proprietary information.

Ø  Accurately maintained and / or repaired necessary hardware for the company s prime contractor, along with providing dynamic troubleshooting support for various other contractors as necessary.

Ø  Successfully reduced allotted time for all departments to perform essential duties and achieved an increase in overall operational proficiency through the creative development of task-specific databases.

 

Computer Builders Warehouse, Warren, MI

Ø  Performed superior consultations for corporate-level designs of custom computer, servers, and network systems, as well as successfully creating individually tailored units to serve the needs of customers in meeting specific applications and overall operational objectives.

Ø  Ensured optimal customer service and needs-based analysis at all times, resulting in the consistent achievement of all monthly sales quotas.

Ø  Regularly provided profitable corporate liaison activities with such high-profile companies as Chrysler, Ford, and Ameritech.

 

Stone Computer, Royal Oak, MI

Ø  Maintained responsibility for all operational aspects of a multifaceted commercially-based computer store, along with recruiting, hiring, and training a staff of over 20 outstanding, highly-skilled individuals proficient in driving corporate sales to maximize overall operational profits.

Ø  Oversaw all profit and loss activities, inventory control, facilities maintenance, and sales and marketing efforts, as well as ensuring optimal levels of customer service at all times.

Ø  Achieved monthly store sales quotas of over $120,000, including successfully negotiating and securing a $14-million contract with the Chrysler Corporation in the sale of over 14,000 computer systems.

 

~ Additional Key Experience ~

 

Computer Shack, Algonac / Marine City, MI, Owner / Manager                                                    1995 C 2002

 

 

Associate s Degree in Computer Science Software Applications

St. Clair County Community College

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging and rewarding Executive-Level IT Network Operations Management role within a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

I offer over 13 years of solid combined experience in Information Technology and Operational Management roles, including expertise within Network Security, Database Development, Strategic Analysis, Training / Development, and Client Relations / Customer Service Support capacities.  In addition, I present an established record of formulating strategic organizational plans, implementing operational business changes, and delivering successful process developments to enhance overall operational efficiency and achieve optimal product quality.

 

You will find me to be a results-driven, solutions-focused, and detail-oriented team player who demonstrates an ability to create and implement optimal methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals. For these reasons, I am confident that I will prove to be incredible asset to your professional team.

 

I look forward to hearing from you in order to discuss an available opportunity for which I am qualified.  I may be reached as indicated, and thank you in advance for your time and consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy