career objective

enthusiastic team player with sharp customer service and leadership skills eager to contribute to the success of a progressive organization

profile

ø  diligent, client-focused professional with extensive background in collections and transportation security

ø  work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries

ø  dedication to enforcing laws, rules, and regulations; ensure compliance with corporate and federal standards

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

professional experience

us department of homeland security, insert location                                                                   2007 c present
transportation security officer

• conduct thorough screenings to ensure optimal levels of safety and security; perform pat-down searches on travelers and airline / airport employees, and monitor walk-through metal detector screening equipment
• operate x-ray machines to identify dangerous objects in baggage and cargo, oversee proper handling of dangerous goods and hazardous materials, and prevent prohibited items from being transported onto aircraft or beyond permitted areas
• control entry and exit points, inspect airport terminals and facilities, and report suspicious persons / objects / situations
• provide courteous and informative customer service, offer passenger assistance, and respond to public inquiries

business wire, san diego, ca                                                                                                         1992 c 2010
senior collection representative

• successfully contacted clients to collect on past due debt over 30 days, analyzed financial to determine creditworthiness, and negotiated payment plans to bring accounts to current standing
• investigated and resolved payment discrepancies and other issues; provided clients with billing histories and partnered with account executives / regional managers to follow-up on outstanding accounts
• reviewed and finalized all accounts for the team to ensure accuracy and completeness prior to sending accounts to external collection agency
• trained junior-level collectors on techniques and action plans to turnaround underperforming receivables

education

university of california, berkeley

associate of arts

college of alameda, alameda, ca
general studies