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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Telxxx-xxx-xxxx

abc@xyz.com

 

Objective

 

Reliable, sharp and efficient IT Professional eager to contribute excellent computer skills toward supporting a dynamic employer in a technical support capacity.

 

Key Qualifications

 

         Proficiency in building, configuring and maintaining PCs and networks.

         Outstanding expertise in scrutinizing, diagnosing and resolving technical issues.

         Solid blend of planning, organizational, problem solving, and documentation skills.

         Considerable experience in installing, configuring, fine-tuning and maintaining hardware, software, and peripherals.

         Strategically combine veracity, polished prioritization skills, and a team player work approach toward consistently meeting/exceeding employer expectations.

         Reputation for flexibility, analytical thinking abilities, and talents in team-building.

         Adept at performing file back-ups, administering databases, and repairing hardware such as motherboards, hard drives, video cards and network cards.

         Extremely versatile; easily adapt to new roles, responsibilities, tasks, technologies and environments.

 

Computer Skills

 

Adobe Photoshop, Illustrator, Premier; Macromedia Flash, Dreamweaver; Microsoft Word, Excel, Outlook, PowerPoint; HTML, CSS, Action Script (Flash); comfortable with both Microsoft/PC and Mac platforms

 

Education

 

B.A. Degree in Studio Art, Concentration in Graphic Design, Messiah College, Harrisburg, PA, 2002

 

Additional Courses / Professional Development:

Graphic & Web Design, Computer Graphics, Computer Programming

 

Professional Experience

 

WebAgentSolutions, Chalfont, PA, 2006 to Present

Account Specialist

         Apply dynamic interpersonal skills toward communicating with clients during website development process, troubleshooting problems, and expeditiously responding to telephone and e-mail inquiries to ensure 100% satisfaction.

         Diligently monitor and ensure technical support requests are promptly completed and closed.

 

Continued

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Collaboratively partner with staff programmers in developing, assessing, and enhancing products to ensure adherence to established standards and criteria.

         Manage and maintain customer database and associated documentation.

 

Third Federal Bank, Newtown, PA, 2004 to 2005

Marketing Assistant

  • Resourcefully created and designed compelling and visually-appealing marketing materials to attract new customers and drive revenue growth.
  • Participated in planning and orchestrating trade show preparations, exhibiting an outstanding team player work ethic.
  • Relied upon to optimize performance of department computers and peripherals.

 

Apex Restoration, Souderton, PA, 2002 to 2004

Office Manager / Crew Supervisor

         Played a pivotal role in start-up activities for company providing fire/water damage restoration services.

         Assisted in setting up and maintaining office network, desktop computers, and printers.

         Applied security patches, virus protection applications, and software upgrades to optimize network and PC security.

         Installed complex, industry-specific software, and performed regular system back-ups vital to ensuring business continuity.

         Demonstrated exemplary versatility in managing daily administrative activities and directing project efforts of field crew.

         Exercised strong communication skills in delivering consistently superlative customer service.

 

 

Additional Experience:

 

Freelance Designer, Aquent, Norristown, PA, 2006

 

Graphic Design Intern, Conservative Baptist International, Littleton, CO, 2001

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