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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

objective

proficient it professional eager to contribute technical expertise, pc maintenance, windows administration, citrix, troubleshooting, networking, vpn and strong project management and customer service skills in a challenging assignment actively supporting an organization in maximizing performance.

 

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career profile

ø  b.s., computing and security technology.

ø  associates in specialized technology, computer engineering technology.

ø  over nine years of successful it experience.

ø  career built in the financial service, it and military sectors.

ø  extensive experience in administering windows 95, 98, me, nt, 2000, xp and linux.

ø  multiple it certifications (see below).

ø  expertise in help desk and desk top support.

ø  proven testing and troubleshooting capacity.

ø  award winner for outstanding performance.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software, databases, operating systems and telecommunications issues.

ø  background in effective project management.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

 

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certifications


mcse:security

comptia a+

comptia network+

comptia security+


 

---

professional experience

phh mortgage                                                                                                                         2000 c present

senior technical service specialist

         tasked with project leadership, remote support and desktop/help desk support responsibilities.

         serve as lead technician on remote support initiatives.

         initiated and launched symantec ghost images of new pc s for windows nt, windows 2000 and windows xp.

         deliver onsite support and personal training for in-house and remote training classes.

         supply technical assistance/training to help desk team and desktop support staff for complex issues.

         ensure property accountability, inventory and asset security in pc set-up room.

         conduct laptop/workstation support operations.

         design and implement standard laptop image on 600 laptops annually.

         travel nationally to install home-based operations for remote users including cable, dsl isps and wireless routers.

         install and maintain blackberry s and treo s on blackberry exchange server and goodlink server.

         ensure laptop maintenance for all remote users utilizing dell, ibm and wyse winterms equipment.

         initial point of contact for resolution of desktop/help desk-related problems in 5000+ user environment.

         effectively diagnose and troubleshoot rsa tokens nortel ssl vpn sessions.

         resolve technical issues involving windows nt\2000\ xp,  ms office, e-mail, internet connections and hardware/peripherals.

 

yyyyyy x. yyyyyy

page two

 

 

 

         maintain windows nt, 2000 and 2003 servers covering setup/user accounts, profiles, file sharing and security.

         initiate policies/procedures for system changes/upgrades.

         deliver exceptional client support for citrix metaframe xp on 49 terminal servers.

         recipient of mvp of the month for it february, 2005.

         winner of cendant star award in 2004, chosen from team players nationally.

         nominated for team player of the year 2002 and 2003.

 

 

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earlier background

prior to 2000, served as help desk analyst, netreach, service provider, reedman car and truck world, and team leader, united states army.  in these assignment, built outstanding troubleshooting, telecommunications, leadership and customer relations skill sets.

 

 

 

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education

drexel university

bachelor of science, computing and security technology, 2006

 

chi institute, computer engineering technology, southampton, pa

associates in specialized technology, 2000

 

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professional development

olnc.com

vb scripting edition & ms windows script host essential, 2006

 

productivity point

citrix metaframe xp for windows administration, 2004

 

corporate-sponsored course

supporting windows xp professional and advanced class, 2004

 

community college of philadelphia

cisco networking academy, ccna semesters 1 and 2, 2003

 

tech data

implementing and supporting microsoft windows xp professional, 2002                                

 

infotech

microsoft windows 2000 network and operating system essentials, 2001

 

 

 


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a b.s., computing and security technology, an associates of specialized technology, computer engineering technology, and over nine years of successful it experience. to complement this background, i possess demonstrated expertise in pc maintenance, windows administration, networks, security, help desk/desktop support and utilization of multiple advanced software applications, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

attachment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

thank you letter text

 

 

date

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting information technology position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

                                                         

as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

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