Credentialed Field Training Manager specializing in the Auto Claims / Insurance sector eager to contribute industry expertise, as well as dynamic team building and administrative skills, toward maximizing

a forward-thinking employer s bottom-line performance within a growth-oriented role.

 

 

         Integral leader who contributes proven experience in large-scale operational growth and optimization, including demonstrating expertise with building solutions-focused teams, identifying areas for improvement, and boosting revenue.

         Top performer who skillfully plans, prioritizes, and manages individual and team tasks within deadline-driven environments.

         Excellent communicator who interfaces among senior staff, insurance teams, regulatory agencies, and varied clientele.

         Ambitious self-starter who offers up-to-date knowledge of automotive industry trends and customer requirements.

         ICAR Platinum Certified; consistently participate and complete ongoing technical training / certification workshops.

         Proficient in use of CCC, ADP, and Mitchell; willing to learn / master additional systems / programs as necessary.

 

 

Auto Claims / Insurance    Strategic Analysis / Planning    Team Building / Training Processes

Regulatory Compliance    Appraisal Quality Reviews    Best Practice Methodologies

Client Relations     Process Improvement     Workflow Prioritization

 

 

         Utilized broad scope of industry knowledge toward coordinating comprehensive auto appraiser training and on-boarding of new staff, including meeting audit requirements, directing personnel development, and initiating training curriculum.

         Improved field staff efficiency, overall understanding of methods to identify damaged components, and control of repair expenditures by organizing and implementing Just-in-Time suspension training with the support of the home office.

         Led nationwide high-volume appraisal quality reviews (AQVs) while enhancing processes and creating corrective actions.

         Maximized success by proactively identifying and interviewing potential new candidates for local appraisal positions.

         Played a vital role in participating among a Catastrophe Team (CAT) to implement strategies designed to handle large commercial losses at dealerships in major metro areas of the U.S.

 

 

         Strategically steered the development of workload strategies for a top-performing 10-member appraisal staff in Northern and Southern California, including planning and prioritizing tasks to optimize use of resources among geographic areas.

         Developed and implemented ride-along strategies to better identify individual opportunities which exceeded key goals.

         Eliminated downtime during IT transitions by designing requirement solutions specific to California auto appraisal staff.

         Drove business growth by recruiting, training, and managing staff to meet expanding operational needs.

 

 

         Expertly mitigated 1^st and 3^rd party claims, including interfacing among local shops to negotiate to conclusion auto body repairs and rentals, as well as mitigating injury claims and liaising among litigation teams and SIU to streamline processes.

         Built and sustained productive operations by developing inside staff and trainees new to the appraiser position, along with creating strategies to allow inside staff to work more efficiently in expediting drive-in claims.

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

 

I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your key objectives.  I offer 24 years of solid experience in Auto Claims / Insurance, Team Building / Training, Strategic Analysis / Planning, Process Improvement, and Best Practice Methodologies, and am well-versed in all facets of Business / Client Relations, Regulatory Compliance, and Workflow Prioritization.

 

To complement my background, please note that I am ICAR Platinum Certified, and am proficient in the use of CCC, ADP, and Mitchell systems.

 

Most recently, as a Field Training Manager for Travelers Insurance, I utilized my broad scope of industry knowledge toward coordinating comprehensive auto appraiser training and on-boarding of new staff, including meeting audit requirements, directing personnel development, and initiating training curriculum.  Within this role, I improved field staff efficiency, overall understanding of methods to identify damaged components, and control of repair expenditures by organizing and implementing Just-in-Time suspension training with the support of the home office.  I also led nationwide high-volume appraisal quality reviews (AQVs) while enhancing processes and creating corrective actions.  As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

You will find me to be a solutions-focused professional who can contribute a track record of organizing and implementing strategies to improve employee performance and bottom-line results while defining business priorities and meeting targeted goals.  In addition, I can recruit, develop, and manage customer-oriented teams within fast-paced, deadline-oriented environments while streamlining processes to increase productivity, efficiency, and quality.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.

 

I look forward to hearing from you, and thank you in advance for your consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy