Performance-focused Operations Executive and Process Improvement Strategist eager to contribute practical experience and academic background toward actively supporting a dynamic organization in maximizing results.  Demonstrated ability to increase corporate bottom line by identifying and communicating business-critical information. Strong background in implementing improvements that reduce costs and increase revenue. Solid track record of managing relationships with teams and providing superior service to customers and business partners.

 

Creative Problem Solving   Business Case Development   Functional Specifications   Cost Control/Analysis

Workflow Reengineering   Audit/Financial Controls   Process Modeling   Consumer Education

• Requirement Elicitation & Analysis   Cost Analyses & Strategies   Training & Development   Regulatory Compliance

 

 

Ø  Astute at searching out data relevant to specific problems, identify patterns and interconnections in relevant data and utilize knowledge to inform business decisions.

Ø  Strong technical background with the ability to work independently on multiple projects.

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering financial planning meetings and delivering comprehensive strategies.

Ø  Served honorably in US Air Force, resulting in trustworthy leader balancing solid corporate and business decisions to maximize profits and minimize risk.

Ø  Carefully analyze various documents and reports in order to identify and reconcile potentially costly errors.

Ø  Ensure critical internal and regulatory compliance as well as data integrity/quality control.

Ø  Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity. 

Ø  Embrace company initiatives and lead process integration efforts throughout various departments.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner. 

Ø  Work to standardize cross-departmental communication protocols between various departments in order to break down silo mentality and increase knowledge sharing.

 

 

 

 

Ø  Major Command (AETC) Company Grade Communications and Information Manager of the Year, 1996

Ø  Numbered Air Force (Air University) Company Grade Officer of the Year, 1996

Ø  Base Level Company Grade Information Manager of the Year

Ø  Distinguished Graduate, Air Force Reserve Officer Training Corps

Ø  Sigma Epsilon Iota Academic Honor Society (Management Studies)

Ø  Netted immediate 5% productivity gain and improved security in this high-risk area

Ø  Engineered the recalibration of check-fraud detection software, netting 15% fewer "false-positives" and identifying over $20,000 in fraudulent checks before they could impact customer accounts.

Ø  Commended by higher headquarters for zero deficiencies during annual inspection.

 

 

 

 

 

Treasurer, Parent-Teacher-Student Association (1 year)                                                                    

 

  Chaired budget committee for an organization with a $125,000 annual operating budget.

  Developed operating budget, generated monthly financial statements, and advised executive committee on financial matters.

  Trained volunteers in proper cash management procedures.

  Accountable for 100% accuracy in performing account ledger entry (dual entry), disbursement, and account reconciliation.

 

Business/Financial Analyst, World Savings Bank (4 years)                                                                

  Performed functional analysis, cost/benefit analysis and development of business cases to drive IT source selection and funding decisions for two software solutions.

  Performed as directorate s project coordinator for a $1M hardware/software installation: established critical milestones, tracked vendors performance and expenditures, instituted risk-mitigation strategies, verified software performance and tracked hardware installation through contract completion.

  Led process improvement effort in department responsible for all inter-bank funds transfers.  Analyzed the existing workflow and identified operational risks, engineered reconfiguration

  Audited the internal controls and procedures of various processing departments while identifying opportunities to mitigate risk, streamline workflow, and reduce costs associated with servicing customer accounts.

  Selected to manage and directly supervise department of six persons during interim hiring period.  Ensured 100% accuracy in balancing customer accounts while meeting daily processing deadlines.  Resolved customer complaints related to account errors.  Provided verbal and written performance appraisals for assigned employees.

Director of Operations, Izmir-Air Base (1 ½ years)                                                                  

 

  Led team of 45 military personnel in the daily operation and maintenance of 450 data and voice circuits.

  Coordinated depot-level repair actions for approximately $5.3M in communications equipment in use at 3 geographically-separated military installations.

  Accomplished the simultaneous purchase and delivery schedules of $1.5M in communications equipment (fiber-optic cable, connectors, routers, hubs, end-user systems and software) for 2 major (250-500 user) LAN installations.

 

Chief of Communication-Information Systems, Maxwell Air Force Base (2 ½ years)                                             

 

  Applied process modeling and business process reengineering (BPR) to streamline the administrative process for personnel evaluations

  Procured $500K competitive grant to refurbish distance learning classroom.

  Performed requirements elicitation, validation, and prioritization for $1.1M in IT funding requests following the military s Planning-Programming-Budgeting System (PPBS) methodology.

 

Earlier Experience

 

Squadron Section Commander, Travis Air Force Base (3 years)

 

 

n M.S. C Information Resource Management, Air Force Institute of Technology

n B.A. C English Literature, Duke University

n Masters Certification C Business Analysis (Pending 2010), Villanova University

n Teaching Certification C Secondary in English, Duke University