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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •

Business Development / Strategic Planning / Operational Analysis / Customer Service

Quality Assurance ~ Organizational Efficiency ~ Human Capital Development


Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at developing and cultivating key coalitions and relationships both within the marketplace and workplace.


Key Transferable Skill Sets


Strategic/Feasibility Plans • Leadership Principles • Customer Retention and Loyalty Focused • Business Analysis

Financial Management • Efficiency Strategies • Proactive Problem Solving • Business Development

Data Gathering and Analysis • Time Management Effectiveness • Market Penetration

Modeling/Valuation Analyses • Competitive Intelligence Assessments

Qualifications Profile


         Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         Possess strong organizational and analytical skills and highly adaptable in quickly changing financial environments.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of management with a focus on high yield results with as minimal risk as possible.

         Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

         Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.  

         Technology savvy and proficient in numerous software applications and platforms.


Transferable Competencies


         Develop in-depth marketing and business development plans by thoroughly analyzing market trends, demographic, and psychographic information.

         Strong analytical background with the ability to work independently on multiple projects with specialized experience in operational analysis, strategic planning, financial feasibility assessments,, effective customer service methodologies, conflict management and effective communication techniques and research and data analysis.

         Manage business facets including high level analyses related to departmental budgets, financial lines and marketing plans.

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.


Select Achievements & Contributions


         Managed company s first one million dollar store as well as highest grossing revenue store. 

         Increased sales from $550K in 2004 $1.1M in four years as well as increased profits from $46K to $300K within same time frame

         Due to strategic programs, captured 16% more inventory and saw a 13% increase in consignment customers with 22% of those being new customers.

         Increased sales 12% over previous year from $947K to $1.1M or and increase of 5%.

         Increased sales by 50% during five year period. 

         Increased gross profit margin by 11% from $554K to $627K.

         Opened highest volume store taking the opening year revenue loss of $47K to a profit of $71K within one year. Within three years, net revenue was $287K.

         Created pricing guide for company, streamlining the consignment process and providing consistency in pricing for entire company.

         Organized company's annual awards dinner with the purpose of recognition and retention. Created the categories in which associates were recognized for excellence and created the ballots in which the associates were nominated.

         Recipient of store manager of the year awards for 6 individual years.

         Throughout tenure, significantly increased employee and customer retention as well as developed and implemented numerous recognition programs. 


Professional Summary


Store Manager

Turnstyle Consignment                                                                                                          1996 C 2010


Customer Satisfaction Specialist

County Seat Stores                                                                                                                    1983-1996



Primary Job Functions: Strategic Planning, Creation of Business and Marketing Materials, High Level Analyses, Feasibility and Viability Plans, Menu Creation, Management of Complex Cross Functional Teams, Client Cultivation and Retention Programs, Both Short Term and Long Term Financial Planning and Management Initiatives for Business Solvency, Valuation and Competitive Intelligence Assessments, Project Management and Adherence, Human Capital Training Programs, Customer Needs Analyses, Competitive Analyses.   


Academic Training


- B.S. C Organizational Leadership                                                                                Bethel College

- Certification C MS Office (Pending)                                                                                                        


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