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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx

Dedicated Hotel Management Professional seeking opportunity where significant industry experience, operations leadership talents, and financial acumen will provide an immediate and positive impact to a progressive organization.




         Offering 14 years of management experience within the hospitality industry and numerous accomplishments in cost control, continuous improvement, and staff satisfaction.

         Consistently focus on optimizing guest relations to achieve and maintain excellent occupancy levels, repeat business, and referrals. Proficient in driving guest recognition and loyalty programs.

         Considerable skills in forecasting, budgeting, accounting, and strengthening revenue growth and profitability.

         Combine solid interpersonal and communication skills to empower and inspire employees; lead staff to achieve productivity and performance excellence. Proven success in elevating staff morale, reducing turnover, and driving compliance with corporate standards, policies and procedures.

         Extensive background in devising, implementing and evaluating sales and marketing efforts; regularly achieve or exceed sales targets for room division and food and beverage (F&B) targets.

         Winner of 2009 Best Western Director s Award based on exceptional management performance.


Professional Experience


General Manager C Best Western Inn & Suites, Morgan City, LA/Ascension Hotels, 2009 to Present

Division Manager & Banquet Manager,
Rockwood Inn & Suites, Hammond, LA, Laxmi LLC, 2005 to 2009


General Manger C Quality Tower Hotel/Nanock Singh LLC, 2004 to 2005

Executive Director of Housekeeping, Comfort Inn & Suites, Downtown New Orleans, 2003 to 2004

General Manager, Front Desk Manager, and Night Auditor
, Laxmi LLC, 1996 to 2000




        Spearheaded daily business operations inclusive of staffing/hiring, training and orientation, purchasing, supplier relations, budget administration, strategic planning, and inventory control.

        Applied dynamic sales savvy and communication skills toward orchestrating effective sales and marketing operations, negotiating contracts, enhancing competitive positioning of hotel, and directing high-impact and innovative advertising approaches.

        Proficiently directed, supervised and monitored hotel operations with a constant emphasis on productivity, guest relations, profitability, team cohesiveness, and employee satisfaction.

        Combined outstanding problem solving skills with exemplary creativity in resolving guest concerns and conflicts, and going the extra mile to deliver a wow experience.





Yyyyyy x. yyyyyy ~ Page 2 of 2


Professional Experience (Highlights) continued


         Exhibited an unwavering commitment to cleanliness and appearance standards through frequent and precise inspections of guest rooms, public areas, and grounds.

         Established excellent rapport with suppliers to increase quality, reliability, and cost savings.

         Exercised a sharp eye for detail and accuracy in processing extensive paperwork resulting in zero invoice discrepancies.


Education  & Industry Training


Hotel / Motel Management, Accor North America, Dallas, Texas


General Manager, Choice Hotels


Business Administration, Nicholls State University, Thibodaux, LA



         Accor General Manager

         Best Western I Care

         BAR Module 1, 2, 3

         Executive Housekeeping

         Front Desk



Computer/ Software  Skills


Visual Matrix; Inn Sure; Nite Vision; Profit Manager; Opera; Fedilio, Peachtree and QuickBooks


Professional Affiliations


LTPA (Louisiana Tourism Partner Association)


AH-LA (American Hotel & Lodging Association)


St. Mary Chamber of Commerce


Morgan City Hotel/Motel Association


BBB (Better Business Bureau)


Cajun Coast Visitors & Convention Bureau


Independent Living New Orleans Area

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