Dedicated Hotel Management Professional seeking opportunity where significant industry experience, operations leadership talents, and financial acumen will provide an immediate and positive impact to a progressive organization.
Offering 14 years of management experience within the hospitality industry and numerous accomplishments in cost control, continuous improvement, and staff satisfaction.
Consistently focus on optimizing guest relations to achieve and maintain excellent occupancy levels, repeat business, and referrals. Proficient in driving guest recognition and loyalty programs.
Considerable skills in forecasting, budgeting, accounting, and strengthening revenue growth and profitability.
Combine solid interpersonal and communication skills to empower and inspire employees; lead staff to achieve productivity and performance excellence. Proven success in elevating staff morale, reducing turnover, and driving compliance with corporate standards, policies and procedures.
Extensive background in devising, implementing and evaluating sales and marketing efforts; regularly achieve or exceed sales targets for room division and food and beverage (F&B) targets.
Winner of 2009 Best Western Director s Award based on exceptional management performance.
General Manager C Best Western Inn & Suites, Morgan City, LA/Ascension Hotels, 2009 to Present
Division Manager & Banquet Manager, Rockwood Inn & Suites, Hammond, LA, Laxmi LLC, 2005 to 2009
General Manger C
Quality Tower Hotel/Nanock Singh LLC, 2004 to 2005
Executive Director of Housekeeping, Comfort
Inn & Suites, Downtown New Orleans, 2003 to 2004
General Manager, Front Desk Manager, and Night Auditor, Laxmi LLC, 1996 to 2000
Spearheaded daily business operations inclusive of staffing/hiring, training and orientation, purchasing, supplier relations, budget administration, strategic planning, and inventory control.
Applied dynamic sales savvy and communication skills toward orchestrating effective sales and marketing operations, negotiating contracts, enhancing competitive positioning of hotel, and directing high-impact and innovative advertising approaches.
Proficiently directed, supervised and monitored hotel operations with a constant emphasis on productivity, guest relations, profitability, team cohesiveness, and employee satisfaction.
Combined outstanding problem solving skills with exemplary creativity in resolving guest concerns and conflicts, and going the extra mile to deliver a wow experience.
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Professional Experience (Highlights) continued
Exhibited an unwavering commitment to cleanliness and appearance standards through frequent and precise inspections of guest rooms, public areas, and grounds.
Established excellent rapport with suppliers to increase quality, reliability, and cost savings.
Exercised a sharp eye for detail and accuracy in processing extensive paperwork resulting in zero invoice discrepancies.
Hotel / Motel Management, Accor North America, Dallas, Texas
General Manager, Choice Hotels
Business Administration, Nicholls State University, Thibodaux, LA
Accor General Manager
Best Western I Care
BAR Module 1, 2, 3
Visual Matrix; Inn Sure; Nite Vision; Profit Manager; Opera; Fedilio, Peachtree and QuickBooks
LTPA (Louisiana Tourism Partner Association)
AH-LA (American Hotel & Lodging Association)
St. Mary Chamber of Commerce
Morgan City Hotel/Motel Association
BBB (Better Business Bureau)
Cajun Coast Visitors & Convention Bureau
Independent Living New Orleans Area
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